Front Office Bellman

Strawberry Park Resort; Brinchang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hospitality company in Malaysia is seeking a Front Office Bellman to deliver exceptional service upon guest arrival and departure. Responsibilities include managing luggage, assisting with reception duties, and maintaining common area cleanliness. The ideal candidate will possess strong communication skills and previous customer service experience, with a team-oriented mindset and adaptability to changing demands. This full-time role offers a unique opportunity in a scenic location that embraces hospitality excellence.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service is required.
• Ability to handle and manage luggage professionally.

Responsibilities

• Welcome and assist guests during arrival and departure.
• Handle luggage and ensure timely delivery of guest belongings.
• Provide reception and concierge support.

Skills

Strong communication and interpersonal skills

Customer service experience

Fluency in English

Proactive approach to enhancing guest satisfaction

Team player

Job description

Company Description

Strawberry Park Resort is a renowned hospitality company based in the scenic landscape of Cameron Highlands, Pahang, Malaysia. It is situated in a prime location known for its cool climate and lush greenery, making it a popular destination for travelers. Committed to providing exceptional guest experiences, the resort offers top-notch accommodations and services. Strawberry Park Resort is dedicated to creating a warm and welcoming environment for both guests and employees alike.

Role Description

This is a full-time, on-site role for a Front Office Bellman at Strawberry Park Resort, Cameron Highlands. The Front Office Bellman will be responsible for welcoming and assisting guests upon their arrival and departure. Daily tasks include handling luggage, ensuring timely delivery of guest belongings, providing reception and concierge support, and delivering excellent customer service to create a positive guest experience. The role also involves maintaining the cleanliness and organization of common areas and assisting with any ad hoc tasks required by the front office team.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service and a proactive approach to enhancing guest satisfaction.
• Competence in carrying out receptionist duties such as check-ins, check-outs, and responding to guest inquiries.
• Physical ability to handle and manage luggage in a professional and careful manner.
• Willingness to participate in training programs to enhance service delivery and operational efficiency.
• Team player with the flexibility to adapt to changing needs of the role and work hours.
• Prior experience in the hospitality industry is a plus but not mandatory.
• Fluency in English; additional language proficiency is an advantage.