Executive - Regional Support

Perodua; Sungai Choh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Selangor is seeking a Regional Senior Executive to oversee workshop operations. The role requires a Bachelor's Degree in Engineering and excellent communication skills in both Bahasa Melayu and English. Responsibilities include planning service operations, monitoring productivity, and coordinating customer issue resolutions. This position offers a 1-year contract with opportunities for growth in a dynamic environment.

Qualifications

• Excellent verbal and written communication skills in Bahasa Melayu and English.
• Detail-oriented with the ability to handle multiple tasks under deadlines.
• Strong analytical and problem-solving abilities.

Responsibilities

• Organize, monitor, and oversee overall workshop operations.
• Plan and coordinate service operations strategies.
• Analyze operational productivity for improvement.

Skills

Organizational skills

Time-management

Analytical skills

Problem-solving

Interpersonal skills

Communication in Bahasa Melayu

Communication in English

Education

Bachelor Degree in Engineering / Electrical Engineering / Automotive

Job description

Overview

Role focused on organizing and monitoring workshop operations, planning service strategies, analyzing productivity, implementing policies, optimizing resources, coordinating site projects, handling customer issues, and facilitating inter-departmental coordination to support HQ-level operations.

Responsibilities

• To organize, monitor and oversee overall workshop operations activities to ensure compliance with standards.
• To plan and coordinate service operations strategies aimed at improving efficiency, quality, and customer satisfaction.
• To analyze operational productivity on Yokoten activities, to identify best practices and areas of improvement.
• To ensure effective implementation of job policies in line with Perodua Standard Operating Procedures across outlets.
• To review and analyze operational data for resource optimization.
• To coordinate outlet relocation, recoupling, and expansion of decoupling service projects for service improvements.
• To assist in handling customer complaints and insurance-related issues in collaboration with relevant departments.
• To facilitate and coordinate inter-departmental meetings to support HQ-level operations.

Requirements

• Hold a Bachelor Degree in Engineering / Electrical Engineering / Automotive or any related field.
• Excellent verbal and written communication skills in Bahasa Melayu and English.
• Strong organizational and time-management abilities.
• Detail-oriented with the ability to handle multiple tasks under deadlines.
• Good interpersonal and presentation skills.
• Strong analytical and problem-solving abilities.

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