E-commerce Operations Manager

HONOR; Remote; MYR 243,000 - 325,000; Full time

Job summary

A regional e-commerce leader is looking for an E-commerce Operations Manager to enhance the operational infrastructure in Singapore and Indonesia. The successful candidate will lead the design and implementation of effective e-commerce operations, closely monitoring traffic and performance metrics. This role requires strong analytical and stakeholder management skills, with a preference for experience in regional coordination within the e-commerce space. Knowledge of platforms like Lazada and Shopee is essential.

Qualifications

• Bachelor’s degree in a relevant field.
• 4-6 years of experience in e-commerce operations.
• Experience with platforms such as Lazada, Shopee, Tokopedia.

Responsibilities

• Lead design and implementation of e-commerce operations model.
• Monitor traffic and conversion funnels.
• Oversee major campaign readiness and management.

Skills

E-commerce operations management

Analytical skills

Project management

Stakeholder management

Traffic monitoring

Education

Bachelor’s degree in Business, Marketing, Supply Chain, or related field

Tools

Looker

Tableau

Power BI

Job description

The E-commerce Operations Manager is accountable for enhancing the e-commerce operational infrastructure across Singapore and Indonesia markets.

This role will lead the build-out of the FSDn e-commerce capability, serve as keyilhar to regional and platform teams, monitor traffic and marketplace performance, and deliver solutions that drive conversion, operational efficiency and scalable growth.

Location: Oversea to Singapore and Indonesia

Key Responsibilities:

• Lead the design and implementation of the e-commerce operations model for SG & ID, including tools, SOPs, workflows and KPI frameworks.
• Act as the central contact point for regional/platform teams; elevate platform/system issues and coordinate corrective actions.
• Monitor daily traffic, conversion funnels, platform health metrics; maintain dashboards and responses for incidents and performance tuning.
• Partner with regional growth and marketing teams to execute traffic & growth experiments improving click‑through and conversion.
• Provide operational and technical solutions for platform issues collaborating with product, tech and platform partners.
• Oversee major campaign readiness including traffic allocation, contingency planning, and localized execution.
• Manage account health on marketplaces: policy compliance, returns rate, fulfillment KPIs (OTIF, inventory accuracy).
• Train and mentor local operations team; document and scale best practices across markets.
• Produce regular performance reports and present insights and remediation plans to regional stakeholders and senior management.

Qualifications:

• Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics or related field.
• Minimum 4‑6 years’ experience in e-commerce operations, marketplace or platform operations; exposure to regional coordination preferred.
• Experience with Lazada, Shopee, Tokopedia, TikTok Shop; familiarity with platform APIs/feeds and operational issues.
• Strong analytical skills — ability to interpret dashboards, run root‑cause analyses and propose data‑driven solutions.
• Hands‑on with traffic monitoring tools, web analytics and BI/SQL tools (Looker, Tableau, Power BI).
• Excellent stakeholder and project management skills.
• Fluent in English; Bahasa Indonesia, Malay and/or Mandarin preferred.
• Willingness to travel regionally and work flexibly during major campaigns.