Customer Services/ Sales Marketing Executive

Thong Guan Industries Berhad; Alor Merah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company based in Malaysia is looking for a Customer Service Coordinator to plan and implement activities aimed at achieving total customer satisfaction. Candidates should possess at least a Diploma or Degree in relevant fields, and fresh graduates are encouraged to apply. Fluency in English and interpersonal skills are essential, with Mandarin as an advantage. This role involves handling customer complaints, ensuring courtesy, and meeting sales objectives, providing a comprehensive experience in customer service.

Qualifications

• Candidate must possess at least a Diploma or Degree in relevant fields.
• Fresh graduates are welcome to apply.
• Candidates must have good communication and interpersonal skills.

Responsibilities

• Coordinate, plan and implement activities in the Customer Service Department.
• Handle customer complaints and ensure courtesy in interactions.
• Meet sales team’s objectives in terms of profit margin and market penetration.

Skills

Good communication skills

Interpersonal skills

Fluency in English

Fluency in Mandarin (advantage)

Education

Diploma or Degree in Business Studies/Administration/Management, Marketing, or Mass Communication

Job description

CS - To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives.

Performance Measures and Standards: CS

• Number of customers’ complaints (internal/external).
• Courtesy in handling customers.
• Time taken to solve customers’ problems.
• Sales team’s objectives are met in terms of profit margin, market penetration and volume.
• Systematic and up-to-date records.

Job Requirements

Candidate must possess at least a Diploma or Degree in Business Studies/Administration/Management, Marketing / Mass Communication or equivalent.

Fresh graduates are welcome to apply.

Good communication and interpersonal skills.

Candidates fluent in English/(Mandarin could be an advantage) as the role requires candidates to deal with EU, US & South Asian clients.

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