Customer Service Executive

Star Activation; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is looking for a qualified candidate to manage customer registration details, handle emails, and support the marketing team. Ideal applicants will have customer service experience in the financial sector, be fluent in Mandarin, and possess strong communication skills. This is a fully remote job that offers flexibility within a fast-paced, multicultural environment.

Benefits

100% remote work

Flexible workplace

Growth opportunities in a multicultural team

Qualifications

• Strong communication and service mindset, quick-thinking, responsible, self-motivated.
• Customer service experience in the financial industry is preferred.
• Typing speed of 80 words per minute or more.

Responsibilities

• Review and verify customer registration details, manage accounts.
• Handle customer emails and coordinate with internal departments for resolution.
• Respond to support tickets and live chat feedback.

Skills

Strong communication skills

Service mindset

Quick-thinking

Self-motivated

Fast learner

Fluent in Mandarin

Proficient in English

Education

Diploma or above in Marketing, Business Administration, or Statistics

Tools

Excel

Word

Email systems

Job description

Job Description 岗位职责

• Review and verify customer registration details, manage accounts.
• Handle customer emails and coordinate with internal departments for resolution.
• Respond to support tickets and live chat feedback, including complaints.
• Support the marketing team with customer-related tasks; compile and summarize customer service reports.
• Carry out other tasks as assigned by management.
• Maintain confidentiality and adhere to internal data privacy policies.
• Authorized to coordinate with relevant departments to handle customer complaints and service-related matters; follow up on the resolution process of customer complaints and service issues.

Requirements 任职资格及要求

• Personal Traits: Strong communication and service mindset, quick-thinking, responsible, self-motivated, and a fast learner.
• Experience: Customer service experience in the financial industry is preferred.
• Language: Fluent in Mandarin, proficient in English.
• Proficient in Excel (basic functions), Word, and email systems; typing speed ≥ 80 words per minute.
• Minimum qualification: Diploma or above, preferably in Marketing, Business Administration, or Statistics.
• 100% remote work – flexible and modern workplace.
• Opportunity to grow with a fast-paced, multicultural team.