Customer Service Consultant – Cruise Line Industry (Inbound Support, Jan Intake)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience provider in Kuala Lumpur is seeking a Customer Service Consultant to support the cruise line industry. This full-time, in-office role involves handling inbound calls from passengers, providing information about itineraries and bookings, and resolving issues. Candidates should have at least 1 year of experience in customer service, proficiency in Mandarin and English, and strong communication skills. Competitive salary and career growth opportunities offered.

Benefits

Competitive salaries

Comprehensive benefits

Wellness initiatives

Social activities

Opportunities for career growth

Qualifications

• At least 1 year of customer service experience, preferably in a call centre or hospitality setting.
• Strong communication and interpersonal skills.
• Proficiency in Mandarin and English, both written and verbal.

Responsibilities

• Handle inbound calls from cruise line passengers to address their queries and concerns.
• Provide accurate information and guidance to customers on cruise itineraries and bookings.
• Resolve customer issues and complaints in a timely and empathetic manner.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Proficiency in Mandarin

Proficiency in English

Job description

Customer Service Consultant – Cruise Line Industry (Inbound Support, Jan Intake)

Join the Customer Service team at TDCX Malaysia as a Customer Service Consultant supporting a leading cruise line industry. This full-time, in-office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service to cruise line passengers, answering inquiries and resolving issues in a professional and efficient manner.

What you'll be doing

Handle inbound calls from cruise line passengers to address their queries and concerns

Provide accurate information and guidance to customers on cruise itineraries, booking details, and other related matters

Resolve customer issues and complaints in a timely and empathetic manner

Adhere to company policies, procedures, and quality standards

What we're looking for

At least 1 year of customer service experience, preferably in a call centre or hospitality setting

Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds

Proficiency in MANDARIN and ENGLISH, both written and verbal, with the ability to communicate clearly and professionally. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Adaptable and able to work in a fast‑paced, dynamic environment

What we offer

At TDCX Malaysia, we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and excellent opportunities for career growth and development. Our employees also enjoy access to various wellness initiatives and social activities to promote work‑life balance.

About us

TDCX Malaysia is a leading global provider of customer experience (CX) solutions. We partner with some of the world’s most recognised brands, delivering exceptional customer service across multiple industries. Our talented and diverse team is dedicated to creating positive and lasting impressions for our clients and their customers.

If you’re passionate about customer service and excited to be part of a dynamic, growing organisation, we encourage you to apply now.

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