Customer Service Assistant

Zitron Enterprise; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer-centric enterprise in Petaling Jaya, Selangor, is seeking a motivated Customer Service Assistant to provide high-quality support through live chat. Responsibilities include resolving customer inquiries, maintaining records, and collaborating with a dynamic team. The ideal candidate has 1-2 years of experience in customer service, excellent communication skills, and proficiency in both English and Bahasa Malaysia. Join a supportive environment with opportunities for career growth and competitive salary.

Benefits

Competitive salary

Career development opportunities

Qualifications

• 1-2 years of experience in a customer service or contact center role, preferably with live chat experience.
• Proficiency in English and Bahasa Malaysia, both written and verbal.
• A positive attitude and ability to work in a fast-paced environment.

Responsibilities

• Responding to customer inquiries and resolving issues in a timely manner.
• Providing accurate information about products and services.
• Maintaining detailed records of customer interactions.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

CRM software familiarity

Team player

Job description

We are seeking a motivated and customer-focused Customer Service Assiatant to join our team at Hello Smart Sdn Bhd in Petaling Jaya, Selangor. In this full-time role, you will be responsible for providing high-quality customer service support through our live chat platform, ensuring a seamless and efficient experience for our clients.

What you'll be doing

• Responding to customer inquiries and resolving issues in a timely and professional manner through live chat
• Providing accurate and up-to-date information to customers about our products and services
• Identifying and escalating any complex or sensitive customer concerns to the appropriate team members
• Maintaining detailed records of customer interactions and transactions
• Contributing to the continuous improvement of our customer service processes and procedures
• Adhering to established service level agreements and key performance indicators

What we're looking for

• 1-2 years of experience in a customer service or contact centre role, preferably with live chat experience
• Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
• Strong problem-solving and decision-making skills, with a focus on delivering exceptional customer service
• Proficiency in English and Bahasa Malaysia, both written and verbal
• Familiarity with customer relationship management (CRM) software and data entry
• A team player with a positive attitude and the ability to work in a fast-paced environment

What we offer

At Hello Smart Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. Our comprehensive benefits package includes competitive salary and opportunities for career development.

If you are passionate about customer service and eager to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.