Customer Service Administrator

Bright Star Logistics Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Selangor is hiring a full-time Customer Service Administrator. The role involves responding to customer inquiries, resolving grievances, and maintaining accurate records. Candidates should have at least a high school diploma and strong communication skills. Knowledge of Mandarin is an added advantage. Apply now to join a dynamic team.

Qualifications

• Complete at least a high school SPM or diploma / Degree in any field.
• Good phone contact handling skills and active listening.
• Mandarin speaking is an added advantage.

Responsibilities

• Responding to inquiries by assisting customers through phone calls, emails, and chats.
• Addressing customer grievances and concerns promptly.
• Maintaining records of customer interactions accurately.
• Collaborating with other departments to provide solutions for customers.
• Processing orders, forms, applications, and requests.

Skills

Good communication skills

Customer orientation

Phone contact handling

Active listening

Ability to multi-task

Education

High school SPM or diploma / Degree

Job description

Job Summary

Bright Star Logistics Sdn Bhd is hiring a full-time Customer Service Administrator role in Hicom-Glenmarie Industrial Park, Selangor. Apply now to be part of our team.

• Working schedule:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
  • Saturday: Morning
• 1 year of relevant work experience required for this role
• Expected salary: RM1,900 - RM2,300 per month

Job Description

• Responding to inquiries by assisting customers through phone calls, emails, and chats.
• Addressing customer grievances and concerns promptly and effectively.
• Maintaining records of customer interactions and transactions with accuracy.
• Collaborating with other departments to provide solutions for customers.
• Identifying and escalating issues that require additional attention.
• Providing product and service information to customers.
• Processing orders, forms, applications, and requests.
• Following up with customers to ensure satisfaction and resolving any remaining issues.
• Staying up-to-date on company products, policies, and procedures.
• Providing feedback to management on customer trends and issues.
• Assisting on sales and other administration duties.

Requirements

• Complete at least a high school SPM or diploma / Degree in any field
• Track record of over-achieving quota
• Good phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Mandarin speaking added advantage
• Able to start work immediately