Customer Service Admin | Growth & Wellness Perks

Seng Huat Electrical & Home Appliances; Kuala Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electrical and home appliances company in Kuala Terengganu is seeking a dedicated Customer Service Administrator. In this full-time role, you will provide exceptional customer support and manage day-to-day operations of our customer service department. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in customer service or administrative roles. We offer a rewarding work environment and benefits package that fosters both personal and professional growth.

Benefits

Competitive salary

Opportunities for career advancement

Support initiatives for health and well-being

Qualifications

• Experience in a customer service or administrative role, preferably in retail or consumer electronics.
• Ability to engage with customers in a friendly and professional manner.
• Focus on delivering high-quality customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Handle customer complaints and resolve issues promptly.
• Maintain accurate records of customer interactions.
• Provide product information and assist with orders, returns, and exchanges.
• Collaborate with other departments to meet customer needs.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Familiarity with customer service best practices

Proficient in using relevant software

Job description

A leading electrical and home appliances company in Kuala Terengganu is seeking a dedicated Customer Service Administrator. In this full-time role, you will provide exceptional customer support and manage day-to-day operations of our customer service department. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in customer service or administrative roles. We offer a rewarding work environment and benefits package that fosters both personal and professional growth.