Customer Service & Admin Executive

CH Global Marketing Plt; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading marketing company in Klang City is seeking an organized individual for order management, customer service, and logistics support. Responsibilities include processing orders from multiple platforms, ensuring timely deliveries, and handling customer inquiries. The ideal candidate should have at least an SPM or Diploma, strong computer skills, and experience in eCommerce. This role offers benefits including annual leave, medical leave, and annual bonuses.

Benefits

Annual leave

Medical and hospitalisation leave

Annual bonus

Travel allowance

Phone Bill allowance

Qualifications

• Must have SPM/Diploma or equivalent qualification.
• Fluent in English; additional languages are beneficial.
• Strong computer skills, especially in MS Office, SQL accounting experience is an advantage.

Responsibilities

• Monitor and process orders from multiple eCommerce platforms.
• Act as the first point of contact for customer inquiries.
• Receive and verify incoming goods, managing related documentation.
• Process customer returns and refunds according to policy.
• Maintain filing systems and perform payment reconciliations.

Skills

Proficiency in English

Strong computer skills

Organizational skills

Ability to work independently and in a team

Prior experience in eCommerce or customer service

Education

SPM/Diploma or equivalent

Tools

SQL Accounting systems

MS Office

Job description

Requirements

• SPM/Diploma or equivalent in any field.
• Proficiency in English; additional languages are a plus.
• Strong computer skills, especially in MS Office. Experience with SQL Accounting systems is highly advantageous.
• Excellent organizational skills and a keen eye for detail.
• Ability to work both independently and collaboratively in a team.
• Prior experience in eCommerce, customer service, or logistics is preferred.

1. Order Management & Fulfillment

• Monitor and process orders from multiple channels: Shopee, Lazada, Site Giant, WhatsApp, and Sales Team.
• Prioritize and expedite instant/same-day delivery and self-collect orders.
• Generate and print all necessary documents (Picklists, Air Waybills, Delivery Orders, Invoices).
• Coordinate with packing staff and logistics partners (e.g., drivers) for timely dispatch.

2. Customer Service & Sales Support

• Serve as the first point of contact for customer inquiries via eCommerce platforms and WhatsApp Business.
• Prepare and send quotations, Delivery Orders (DO), and invoices to formalize sales.
• Handle retail payments (QR, Card, Installment, Cash) accurately using the POS system.

3. Logistics & Inventory Coordination

• Receive incoming goods, verify quantities, and manage documentation (sign, stamp, file).
• Oversee the release of goods, ensuring accurate checks and signed DOs.
• Manage the end-to-end process for customer service sets and repairs, including system updates (SQL Account Software) and documentation (Stock Transfers, Debit Notes).

4. Returns, Refunds & Claims

• Process customer returns and refunds according to company policy.
• Manage claims for damaged items by gathering evidence (CCTV, photos) and submitting claims via respective platforms (Shopee/Lazada/TikTok).

5. Administrative Excellence

• Maintain meticulous digital and physical filing systems for all transaction documents.
• Perform end-of-day duties: payment reconciliation, card settlement, daily reporting to management.
• Utilize various software systems (SQL Accounting System, HomeHero, Site Giant) for daily operations.

Benefits

• Annual leave
• Medical and hospitalisation leave
• Statutory deductions (EPF, SOCSO & PCB)
• Annual bonus
• Travel allowance
• Phone Bill allowance
• Personal clinic visit claim provided (upon medical leave)