CUSTOMER CARE REPRESENTATIVE

SGS; Kulai; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading testing, inspection, and certification company seeks a Customer Service Representative in Kulai. Responsibilities include interacting with customers, processing transactions, and ensuring compliance with health and safety policies. Qualified candidates with strong interpersonal skills or fresh graduates are encouraged to apply.

Qualifications

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentation.
• Good interpersonal skills and a good track record.

Responsibilities

• Interact with customers via inbound telephone calls.
• Process transactions and reply to inquiries.
• Record customer interactions and details.

Skills

Interpersonal skills

Customer service

Education

SPM or Diploma

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.
  
  

Qualifications

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
  
  

Additional Information

• Able to work independently with minimum supervision.