Customer Care Officer - Mcom (6 months contract)

Singtel Group; Malacca City; On-site; MYR 100,000 - 150,000; Part time

Job summary

A telecommunications company is seeking a Customer Care Officer for a 6-month contract in Malacca City. The candidate will provide excellent service in remittance issues, handling calls and resolving customer enquiries efficiently. Responsibilities include validating cases and meeting KPIs in a fast-paced environment. Applicants should possess a diploma, relevant experience, and good English skills. Fresh graduates are encouraged to apply. This role offers significant opportunities for career growth.

Qualifications

• Minimum 1 year of relevant experience in contact centre.
• Fresh graduates are welcome to apply.
• Flexible with work schedules, including extended hours when required.

Responsibilities

• Handle incoming calls, enquiries, and customer complaints.
• Support mCash/mWallet/mRemittance matters, validating unsuccessful cases.
• Ensure timely follow-ups and issue resolution.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Proficiency in MS Office

Team-oriented

Ability to work under pressure

Education

Diploma in Business Administration, Ecommerce or related discipline

Job description

Customer Care Officer - Mcom (6 months contract)

We are looking for Customer Care Officer who is passionate about delivering excellent service and creating positive customer experiences related in remittance matter. Responsibilities include providing timely support, addressing enquiries, and ensuring a smooth and positive customer journey.

Make an impact by

• Handling incoming calls, enquiries, and customer complaints with professionalism and strong service skills
• Supporting mCash / mWallet / mRemittance matters, including validation of unsuccessful cases and coordination with beneficiary providers
• Ensuring timely follow-ups, issue resolution, and escalation of unresolved complaint according to procedures
• Meeting required KPIs while maintaining high service standards
• Working closely with team members, participating in meetings, and contributing ideas for improvement
• Assisting in team operations, including mentoring/buddy roles and ad‑hoc tasks assigned by the team leader
• Any other duties assigned by the superior

Skill for Success

• At least Diploma in Business Administration, Ecommerce or related discipline
• Minimum 1 year of relevant experience in contact centre
• Fresh graduates are welcome to apply too
• Strong customer service mindset with good English proficiency and interpersonal skills
• Team‑oriented, proactive, and able to work under pressure in a fast‑paced environment
• Flexible with work schedules, including extended hours when required
• Proficient in MS Office and able to work independently

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