Coordinator, Account Management

Delivery Hero Austria; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the local delivery sector is looking for an Account Management Coordinator to support its Key Account Managers in operational tasks, ensuring timely issue resolution. The role involves vendor onboarding, promotional campaign management, and SKU updates, requiring strong organizational skills and attention to detail. Successful candidates will thrive in a fast-paced environment, possess excellent communication abilities, and may benefit from additional language skills.

Qualifications

• Ability to manage multiple tasks in a fast-paced environment.
• Previous experience in an administrative or account support role is a plus.
• Fluency in English; Mandarin and Cantonese skills are a bonus.

Responsibilities

• Assist KAMs with day-to-day operational tasks.
• Coordinate promotional campaigns ensuring timely launches.
• Help onboard new vendor branches.
• Assist with SKU management including accurate updates.

Skills

Highly organized

Detail-oriented

Excellent communication skills

Proficient with spreadsheets

Job description

About the opportunity

We're looking for a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform.

What You’ll Do

• Operational Support:
  • Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings.
• Promotion Management:
  • Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input.
• Vendor Onboarding:
  • Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform.
• SKU Management:
  • Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images,pricing accuracy, and updates.

What you need to be successful

Who You Are

• Highly organized and detail-oriented with a strong sense of ownership.
• Able to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Comfortable working with spreadsheets
• Previous experience in an administrative, operations, or account support role is a plus.
• Fluent in English; additional language skills (e.g. Mandarin and Cantonese to communicate with stakeholders) will be a bonus

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.