Clinic Receptionist

KPJ Healthcare; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable healthcare provider in Petaling Jaya is seeking a Clinic Receptionist for their consultation clinic. The ideal candidate will manage scheduling for outpatient appointments, assist patients during their visits, and ensure the smooth operation of the clinic. Responsibilities include effective communication with patients and doctors and maintaining hospital records. This role is vital for delivering high-quality patient care in a clinical environment.

Qualifications

• Experience in managing outpatient appointments and clinic operations.
• Ability to communicate effectively with patients and doctors.
• Familiarity with Hospital Information Systems and patient care processes.

Responsibilities

• Manage scheduling of outpatient appointments and surgery times.
• Assist patients and consultants during clinic sessions.
• Communicate patient information pre- and post-admission.

Skills

Effective communication

Patient management

Scheduling

Basic observations (e.g., blood pressure)

Job description

CLINIC RECEPTIONIST, CONSULTATION CLINIC

• To manage Resident/Sessional Consultant outpatient clinic including appropriate scheduling of outpatient appointments and surgery times and ensuring the smooth running of the clinic to the satisfaction of all patients.
• To communicate effectively with patients and referring doctors on the scheduling of outpatient appointments, investigations and admission for surgery.
• To assist Resident/Sessional Consultant and chaperone patients during clinic sessions and to perform basic observations such as blood pressure, heart rate and body weight prior to the patient seeing Consultant.
• To facilitate patient enquiries relating to their outpatient appointments and hospital admissions, including date of admission, admission procedures, insurance, billing, discharge and follow-up care.
• To key in appointments in the Hospital Information System (HIS), KCIS for the patients and prepare admission for procedure/surgery.
• To sort out PMR and carry out orders during the last follow up before each clinic session.
• To assist in sending patients to Emergency Department for further treatment and management if required.
• To assist to send patients to other department such as Radiology, Non-Invasive Cardiac Laboratory, etc for clinical investigations or tests.
• To co-ordinate the clinical, academic and professional activities of Resident/Sessional Consultant and schedule meetings, appointments, lectures, events, etc, appropriately (if necessary).
• To communicate and provide information to patients and relatives about their care and condition, before, during and after their hospital admission.
• To deal with correspondences, phone calls and scheduling Resident/Sessional Consultant's appointments.
• To assist Resident/Sessional Consultant in organizing events and conferences as required.
• To manage databases and filing systems.
• To liaise with staff, suppliers and patients on behalf of Resident/Sessional Consultant.
• Any dispatch patient medical record and x-rays to others department as and when is necessary.
• Any other duties as instructed by Unit Manager, Team Lead and respective Resident/Sessional Consultant.