Client Engagement Executive, Penang

HSBC; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global banking institution is seeking a Client Engagement Executive in Penang to identify prospects, execute acquisition activities, and cross-sell retail banking products. The ideal candidate will possess at least a Diploma or equivalent sales experience, along with strong interpersonal and communication skills. This role includes engaging in roadshows, providing after-sales support, and contributing to sales targets. Fresh graduates are encouraged to apply, and attractive commissions are offered.

Benefits

Industry competitive medical insurance

Attractive commissions and remuneration packages

Training provided for diploma holders and fresh graduates

Qualifications

• Minimum Diploma or equivalent sales experience.
• Experience in acquiring affluent customers with strong product knowledge.
• Willingness to work in shift rotations.

Responsibilities

• Identify prospects and execute acquisition activities.
• Cross-sell retail banking products.
• Support and engage in roadshows and events.
• Provide quality after sales engagement.

Skills

Interpersonal skills

Communication skills

Sales skills

Ability to work under pressure

Multilingual

Education

Diploma in any field or equivalent sales experience

Job description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Client Engagement Executive working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

The job holder will focus on identifying prospects, executing acquisition activities such as roadshow or events, and ensuring quality on-boarding to achieve individual and team sales target. The job holder also required to cross-sell retail banking products such as credit cards, borrowing and Mortgage referrals.

Achieve performance expectations and contribute toward the Retail business in line with IWPB strategic direction.

Support and engage in roadshow or events including approach prospect leads for acquisition to deliver the overall sales result.

Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities.

To champion and drive a culture that supports the HSBC branded customer experience.

Provide quality after sales engagement to strengthen long-term relationships.

Qualifications - External

• Min Diploma in any field or equivalent sales experience.
• Strong interpersonal and communication skills with the ability to engage with customer effectively.
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment.
• High level of self-discipline, accountability and willingness to learn from mistakes to avoid repeated errors.
• Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products.
• Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments.
• Willing to work in shift rotation.

Key selling points

• Industry competitive medical insurance coverage.
• Attractive commissions and remuneration packages.
• Diploma holders and fresh graduates are encouraged to apply, training is provided.
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

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