Careline Team Leader - Guest Services Champion

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 30,000 - 50,000; Full time

Job summary

A global hospitality company seeks a Careline Team Leader in Shah Alam, Malaysia. The role demands strong customer service skills, effective handling of guest inquiries, and collaboration with team members. Candidates must have at least two years of experience in a similar role within a five-star hotel. The position offers full-time hours, emphasizing professional development and a high-quality guest experience.

Qualifications

• Minimum 2 years of experience in a similar role in a 5-star hotel.
• Basic spoken English to meet business needs.
• High customer service focus and flexibility.

Responsibilities

• Organize and coordinate services for customer satisfaction.
• Deal promptly and efficiently with complaints.
• Assist team members in achieving goals.

Skills

Customer Service Orientation

Problem Solving

Team Collaboration

Organizational Skills

Communication Skills

Tools

Computer Software

Job description

A global hospitality company seeks a Careline Team Leader in Shah Alam, Malaysia. The role demands strong customer service skills, effective handling of guest inquiries, and collaboration with team members. Candidates must have at least two years of experience in a similar role within a five-star hotel. The position offers full-time hours, emphasizing professional development and a high-quality guest experience.