Business Intelligence Team Lead

StoreHub; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Business Intelligence (BI) Team Lead to oversee data operations and enhance Salesforce workflows. This hands-on role involves managing a team of analysts, mentoring junior members, and ensuring data accuracy and efficiency. Candidates should have 3-5 years of BI experience, deep knowledge of Salesforce, and excellent stakeholder management skills. The company promotes a collaborative environment and offers competitive perks such as free season parking and opportunities for career growth.

Benefits

Apple MacBooks for everyone

Free season parking

Fully stocked fridge and pantry

Medical and dental insurance

Opportunities for career growth

Qualifications

• 3–5 years in BI or analytics with mentoring experience.
• Mastery of Salesforce Automations and dashboards.
• Experience in integrating data between Salesforce and other tools.
• Excellent skills in managing stakeholder requests.
• Growth mindset with a passion for experimentation.

Responsibilities

• Manage daily workflows of BI analysts for scalable automations.
• Mentor junior analysts on technical skills and best practices.
• Own the accuracy of Salesforce dashboards for decision-making.
• Lead API-level integration of Salesforce with business tools.
• Serve as technical contact for incoming data requests.

Skills

Salesforce Automations (Flows, Validation Rules)

SOQL querying

CRM data modelling

Automation logic

Stakeholder management

Analytical skills

Tools

Metabase

Tableau

SQL

Python

Job description

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team wherein all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

Business Intelligence (BI) Team Lead

You are the technical anchor of our data operations, with a primary focus on automating Salesforce workflows and data pipelines. You won’t just be overseeing the team; you’ll be in the trenches with them. We are looking for a hands‑on leader who can balance individual contribution in configuring Salesforce Flows, scripting automations, and managing data integration with dedicated mentorship. Your goal is to ensure high‑quality, reliable automations on core sales and customer‑success metrics, and to make our data processes faster and smarter through automation.

From building process automations within Salesforce to mentoring analysts on data engineering solutions, you will be the engine that keeps our operational data accurate and our business processes efficient.

You don’t need to know everything about our industry (even we don’t!). But the work is challenging and fast‑paced. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself and those around you.

What you will do

• Guide the flow: Manage the daily workflows of BI analysts, ensuring they are building scalable automations.
• Level up the team: Mentor junior analysts on technical skills, including SOQL querying, CRM data modelling, and automation logic—helping them move from “pulling data” to “engineering data solutions.”
• Build the culture: Foster a team environment that values curiosity, accuracy, and continuous improvement.

Hands‑on Execution & Analytics

• Build and maintain: Automations using Flows and Validation Rules to eliminate manual data entry and ensure process adherence.
• Guardian of truth: Own the accuracy and consistency of key Salesforce dashboards and reports, ensuring stakeholders trust the numbers for critical decision‑making.
• Make it actionable: Translate complex data findings into clear, tactical recommendations for department stakeholders.

Tool Integration & Automation

• Lead the integration: API‑level integration of Salesforce with other key business tools (Marketing Automation, ERP, Data Warehouses) to create a seamless, automated data loop.
• Build efficiency: Write and maintain scripts (SQL/Python or low‑code tools) to automate data quality checks, flagging anomalies without human intervention.
• Identify bottlenecks: Deploy automated solutions (e.g., auto‑routing leads, auto‑calculating commission fields) to increase speed and accuracy.

Stakeholder Collaboration

• Filter the noise: Serve as the main technical point of contact for incoming data requests from Sales, Success, Marketing, and Finance, primarily focusing on CRM‑related metrics.
• Drive value: Clarify requirements with stakeholders to ensure the team is working on high‑value tasks, not just ad‑hoc requests.

How you will need to be

• Technical Anchor: You are highly analytical and love diving into the numbers yourself, especially complex CRM data and automation logic; you don't just delegate.
• Player‑Coach: You enjoy lifting others up, teaching them how to leverage Salesforce data and build scalable solutions, and watching them grow.
• Pragmatically Focused: You actively seek out automation tools and scripting solutions to see if they can actually save you and the team time and effort.
• Clear Communicator: You can explain complex data lineage and Salesforce reporting constraints to non‑technical stakeholders clearly and constructively.
• Agile and Resilient: You thrive in fast‑paced environments and can balance your own project load while unblocking teammates.

What you need to have

• 3–5 years in BI or analytics, with at least some experience successfully mentoring peers or juniors.
• Deep expertise and hands‑on mastery of Salesforce Automations (Flows, Validation Rules), Dashboards, and the underlying data structure (Objects, Fields, and Relationships) is mandatory.
• Proven experience in integrating data between Salesforce and other analytical/operational tools.
• Mastery of general BI tools (Metabase, Tableau, or similar), with proven experience in connecting to and leveraging Salesforce data.
• Practical interest in automation scripting/tools with a mindset for efficiency.
• Excellent stakeholder management skills—you know how to ask the right questions to get to the root of a data request.
• A growth mindset and appetite for experimentation.

What makes working at StoreHub awesome (and refreshing!)

• Our people -for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer‑learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of corporate nonsense you'll feel right at home.
• Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent.
• CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

Perks

• Apple MacBooks for everyone
• Free season parking
• Fully stocked fridge and pantry – coffee, snacks, and more yums
• Medical and dental – outpatient visits + medical insurance
• Opportunities for career growth and continuous learning

We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.