Brand-Driven Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this role, you will be the primary point of contact for customers, helping them navigate online orders and addressing their concerns with empathy and professionalism. Your ability to listen actively and maintain a positive attitude will be crucial in representing the brand's values. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and loyalty. If you are passionate about helping others and thrive in fast-paced settings, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or diploma required; B2 English proficiency needed.
• 6 months customer support experience preferred; fresh graduates welcome.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service Orientation

Active Listening Skills

Analytical Skills

Critical Thinking

Emotional Intelligence

Proactive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this role, you will be the primary point of contact for customers, helping them navigate online orders and addressing their concerns with empathy and professionalism. Your ability to listen actively and maintain a positive attitude will be crucial in representing the brand's values. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and loyalty. If you are passionate about helping others and thrive in fast-paced settings, this opportunity is perfect for you.