Branch Operations Executive: Customer Service & Payments

Tokio Marine Life Insurance; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading insurance company is seeking a Branch Operations Executive for its Johor Bahru branch. The role includes assisting customers with policy matters, managing inquiries, and ensuring smooth operations in line with company policies. Ideal candidates should have at least one year of relevant experience and a Diploma or Degree. Proficiency in English and Bahasa Malaysia is required. This position offers a chance to work in a dynamic environment while delivering excellent customer service.

Qualifications

• At least 1 year of experience in a related field.
• Must possess a Diploma, Degree, or equivalent.
• Required languages: English and Bahasa Malaysia.

Responsibilities

• Assist walk-in customers with proposal and policy matters.
• Handle inquiries from agency force and policyholders.
• Perform financial alterations and handle payments.
• Comply with company's policies and SOPs.
• Promote e-Services to customers.

Skills

Customer service

Cash handling

Communication skills

Problem-solving

Education

Diploma or higher in any field

Job description

A leading insurance company is seeking a Branch Operations Executive for its Johor Bahru branch. The role includes assisting customers with policy matters, managing inquiries, and ensuring smooth operations in line with company policies. Ideal candidates should have at least one year of relevant experience and a Diploma or Degree. Proficiency in English and Bahasa Malaysia is required. This position offers a chance to work in a dynamic environment while delivering excellent customer service.