Associate - Policy Member Maintenance (1 year contract)

AIA Hong Kong; Cyberjaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance company in Cyberjaya is looking for a position focused on providing after-sales support for policy-related administrative processes. The role requires a minimum of 1 year of experience in insurance policy processing and a Bachelor’s degree in relevant fields. Candidates should possess excellent written and spoken English skills, alongside strong attention to detail. This is a 1-year contract position with four onsite workdays and one remote day per week.

Qualifications

• Minimum 1 year experience in insurance policy processing experience.
• Excellent written & spoken English language skills.
• Good attention to details & organization skills.

Responsibilities

• Process insurance new business, renewals, and change requests as required.
• Ensure timely processing of bills and payments.
• Maintain service standards and regulatory compliance.
• Conduct daily transactions with quality delivery.
• Meet quality, productivity, and attendance benchmarks.

Skills

Attention to details

Organization skills

Written communication in English

Spoken communication in English

Education

Bachelor’s Degree in Insurance, Business Administration or related fields

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes.

Key Responsibilities

• Process insurance new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.
• Process bills and payments to group policy holder within stipulated turnaround time.
• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
• Ensure team operating efficiency.

Others

• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any)
• Continuously attend/involve with training for personal and career development.

Requirements

• Minimum 1 year experience in insurance policy processing experience
• Bachelor’s Degree in Insurance, Business Administration or related fields
• Excellent written & spoken English language skills
• Good attention to details & organization skills
• Open for a 1-year contract position
• Able to work onsite in Cyberjaya 4 days a week & 1 day work from home per week. We will be moving to IOI Tower 1, Putrajaya in the year 2026.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.