Assistant Restaurant Manager

Yewniverse Cuisine Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premium restaurant chain is seeking an experienced Assistant Restaurant Manager to lead daily operations in a top-tier Japanese yakiniku environment. The role focuses on ensuring service excellence, managing team performance, and enforcing SOP compliance. Candidates should possess strong leadership skills, a commitment to high standards, and be able to foster a respectful workplace culture. This position offers a dynamic work environment in Petaling Jaya, Selangor.

Qualifications

• Experience in a leadership role within a restaurant setting.
• Strong ability to manage team dynamics and service excellence.
• High integrity and respect for workplace hierarchy.

Responsibilities

• Lead daily floor operations during service hours.
• Supervise the service team and guide during shifts.
• Enforce service standards and compliance at all times.
• Submit daily service reports and escalate issues promptly.

Skills

Leadership

Customer service excellence

Team management

SOP compliance

Communication skills

Job description

Yewniverse Cuisine Sdn. Bhd. – Damansara, Selangor

Role Purpose

The Assistant Restaurant Manager supports daily restaurant operations with a hands-on, floor-first leadership approach, ensuring service excellence, SOP compliance, and team discipline in a premium Japanese yakiniku environment.

This role requires high integrity, professionalism, and respect for hierarchy.

Key Responsibilities

Operations & Floor Leadership

• Lead daily floor operations during service hours
• Ensure service flow, guest experience, and service timing standards
• Handle reservations, guest requests, and service recovery professionally
• Maintain dining room discipline and staff presentation

Team Management

• Supervise and guide service team during shifts
• Ensure punctuality, grooming, and SOP adherence
• Support onboarding and daily coaching of staff
• Report performance issues or misconduct promptly to management

Service Standards & Compliance

• Enforce SOPs, house rules, and service protocols strictly
• Ensure zero alcohol consumption by staff during work hours
• Maintain a safe, respectful, and professional workplace

Reporting & Communication

• Submit daily service reports and incident updates
• Escalate operational or people issues accurately and timely
• Follow management instructions without distortion or misinformation

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