Area Manager / District Manager

Pegacorn Sdn Bhd; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading fast-food chain in Malaysia, is seeking an experienced Area Manager to oversee multiple restaurant locations. You will ensure operational excellence, manage staff, and focus on customer service and food quality. The ideal candidate will have a proven track record in the fast-food industry, strong leadership skills, and the ability to exceed sales targets. This position requires flexibility, a willingness to travel, and hands-on involvement in operations.

Qualifications

• Previous experience as an Area Manager or similar role.
• Proven track record of achieving sales targets.
• Ability to work in various roles and operate a POS system.

Responsibilities

• Provide leadership to managers and staff across locations.
• Monitor operational performance and compliance with standards.
• Ensure highest level of customer service and food quality.

Skills

Leadership

Customer service

Problem-solving

Interpersonal skills

Education

Diploma or equivalent, college degree preferred

Job description

Overview

As an Area Manager at SUBWAY, you will play a crucial role in overseeing multiple restaurant locations within the assigned geographic area.

You will be responsible for ensuring operational excellence, managing staff, and focusing on in-store issues & fostering a positive work environment.

Exceptional Customer Service and Effective Leadership is a major component of this position.

If you are a motivated and experienced leader with a passion for delivering great customer experiences, we want to hear from you!

Key Responsibilities

• Provide leadership to managers and staff in the geographic area to ensure compliance with standards as set in the SUBWAY Operations Manual and applicable government regulations.
• Monitor and manage operational performance, including sales, profitability, and compliance with Subway standards and policies.
• Work with staff to achieve sales goals, by using available reports to identify opportunities.
• Ensure the highest level of customer service and food quality is maintained at all locations.
• Ensure that correct operational procedures are followed and takes corrective action if necessary.
• In a sense of ownership and accountability for money, stocks and company property on the restaurant team.
• Responsible in the daily movement of money and products.
• Coaches and trains Managers, Assistant Managers, and Senior Sandwich Artists for operational excellence, helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees.
• Communicates changes of food preparations formulas, standards, etc to restaurant team.
• Supports local and national marketing initiatives.
• Reports to Directors on the restaurants’ weekly progress and performance. Identify areas of improvement.
• Completes online coursework on the University of SUBWAY as directed.

Job Requirements

• Education: Diploma or equivalent, college degree preferred.
• Previous experience as an Area Manager or similar role in the fast-food chain or QSR industry.
• Proven track record of achieving and exceeding sales and profitability targets.
• Strong leadership, team-building, and interpersonal skills.
• Exceptional problem-solving abilities and a customer-focused mindset.
• Must be able to draw on Operations experience and knowledge of SUBWAY’s procedures to recommend appropriate solutions to restaurant problems.
• Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing and walking the entire workday. Must have the ability to lift 5kg frequently and up to 15kg occasionally.
• Willingness to travel and work flexible hours including PH & weekends as needed.

Unlock job insights

Your application will include the following questions:

• How many years of people management experience do you have?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• What's your expected monthly basic salary?
• Are you willing to travel for this role when required?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a District Manager?
• How would you rate your English language skills?