APAC Head of Operations, Travel Assistance

Cover-More; Kuala Lumpur; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading travel insurance provider in Kuala Lumpur is seeking an experienced Operations Manager to oversee Travel Assistance across APAC. The role involves ensuring regulatory compliance and continuous improvement while managing a team. The ideal candidate will have over 10 years of experience and a strong background in operations leadership within the insurance industry. This position offers career growth, flexibility, and a commitment to diversity. Join us to help travelers navigate unexpected circumstances.

Benefits

Comprehensive onboarding program

Ongoing professional development opportunities

Paid parental leave scheme

Regular annual and personal leave benefits

Volunteer leave

Qualifications

• 10+ years of progressive experience in operations leadership, ideally within travel insurance.
• Proven ability to manage multi-disciplinary teams across APAC markets.
• Strong capability to lead through change and deliver operational excellence.

Responsibilities

• Oversee operational aspects of Travel Assistance across APAC.
• Ensure regulatory compliance and drive continuous improvement.
• Manage Service Level Agreements and performance reporting.
• Champion customer-centricity and stakeholder engagement.
• Conduct high-quality training programs and maintain service excellence.

Skills

Operations Leadership

Customer Service

Complaints Management

Training

Quality Assurance

Strategic Planning

Project Management

Education

Bachelor's degree in Business, Operations, Insurance, or related field

Master's degree (preferred)

Job description

A leading travel insurance provider in Kuala Lumpur is seeking an experienced Operations Manager to oversee Travel Assistance across APAC. The role involves ensuring regulatory compliance and continuous improvement while managing a team. The ideal candidate will have over 10 years of experience and a strong background in operations leadership within the insurance industry. This position offers career growth, flexibility, and a commitment to diversity. Join us to help travelers navigate unexpected circumstances.