Admin Clerk

Talentcloud.ai; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic technology company in Petaling Jaya is looking for an administrative professional to handle various operational tasks including order issuance, invoicing, and customer interactions. Candidates should have at least 1-2 years of experience in administration, strong office skills, and a passion for travel. This role offers a chance to participate in performance reviews and support daily operations. Attention to detail and good communication skills are essential for success in this position.

Qualifications

• Minimum 1-2 years’ working experience in administration and clerical.
• Good level of numeracy and analytical ability.
• Passionate for travel and willing to travel.

Responsibilities

• Perform all Ex-Change orders issuance and refund processes in accordance with the SLA.
• Ensure all invoices and transactions are accurate.
• Participate in the Performance Review and Learning Session with the team.

Skills

Office skills

Customer service

Attention to detail

Interpersonal skills

Analytical ability

Communication skills

Job description

Perform transactions related to the operation department to achieve an excellent level of customer and business expectations.

JOB RESPONSIBILITIES

• Perform all the Ex-Change orders issuance and refund processes in accordance with the Service Level Agreement (SLA) daily.
• Raise the sales folders to facilitate the operations process.
• Ensure follow up on data collection, compilation, and reporting.
• Follow up on the payments for credit card declined cases with clients.
• Ensure all invoices and transactions are accurate.
• Follow up supplier invoice.
• Update and support daily operations related to daily documentation and deliverables.
• Participate in the Performance Review and Learning Session with the team.
• Involve in Travel events, when necessary, i.e., MAS Travel Fair, MATTA Fair, etc.
• Work closely with other associates and support in calling on important customers and establishing multiple levels of contact within the customer’s organization.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• No credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB SPECIFICATION

• Minimum 1-2 years’ working experience in administration and clerical.
• Strong office skills as typing, printing, scanning, copying, data entry, report updating, filing, and scheduling.
• Customer service and experience driven person
• Attentive to details, accuracy and result oriented person.
• Good level of numeracy and analytical ability
• Growth mindset person - positive, proactive, creative solutions and make continuous improvement.
• Good interpersonal & communication skills
• Passionate for travel and willing to travel.

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