Account Manager - Telecommunications

Hamilton Barnes Associates Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative IT solutions provider in Kuala Lumpur seeks an Account Manager to develop client relationships and drive revenue growth. You will connect with key business stakeholders, manage technical requirements, and ensure high client satisfaction. The ideal candidate has significant experience in client-facing roles with a focus on technology solutions. This is an opportunity to grow in a fast-paced environment with long-term career potential.

Benefits

Opportunity for career growth

Relationship management with key customers

Blend of technical and strategic responsibilities

Qualifications

• Proven experience in a client-facing role within MSP, telco, or cloud services.
• Strong communication ability to engage with both executives and technical teams.
• Sound technical knowledge of networks and server infrastructure.

Responsibilities

• Act as the strategic liaison between the customer and internal teams.
• Build and maintain strong relationships with key stakeholders.
• Manage the account for onboarding and ongoing satisfaction.
• Identify opportunities for service improvement and growth.

Skills

Customer Success Management

Technical Account Management

Communication Skills

Relationship Building

Networking knowledge

Server infrastructure knowledge

Job description

Ready to drive growth through trusted technology partnerships?

Join a forward-looking IT solutions provider delivering cloud, infrastructure, and cybersecurity services that empower organisations to modernise and scale. The organisation is recognised for its customer-first approach, deep technical expertise, and commitment to enabling digital transformation across industries.

The team is hiring an Account Manager to develop and nurture client relationships, identify new opportunities, and deliver tailored technology solutions. The role will focus on driving revenue growth, expanding strategic accounts, and ensuring client satisfaction through proactive engagement.

Build relationships that power digital success. Apply now!

Key Responsibilities

• Act as the strategic liaison between the mining customer and internal teams.
• Build and maintain strong, trusted relationships with key business and IT stakeholders.
• Proactively manage the account, ensuring smooth onboarding, adoption, and ongoing satisfaction.
• Understand the customer’s business objectives and translate them into actionable outcomes.
• Support technical conversations, particularly across networking and server infrastructure, to align solutions with customer needs.
• Coordinate with internal engineering, support, and product teams to resolve issues quickly and effectively.
• Provide regular updates on new features, best practices, and industry insights.
• Identify opportunities for service improvement and growth within the account.

Requirements

• Proven experience in a Customer Success Manager, Technical Account Manager, or similar client-facing role in an MSP, telco, or cloud services provider.
• Strong communication and relationship-building skills, with the ability to confidently engage executives and technical teams alike.
• Technical background with solid knowledge of networks, servers, and infrastructure services.
• Experience managing enterprise accounts (mining/resources sector exposure a bonus).
• Organised, proactive, and customer-focused, with a track record of ensuring high client satisfaction.
• Industry certifications are advantageous.

Benefits

• The chance to own the relationship with a major mining customer.
• Work for a fast-growing Australian technology provider with a strong reputation in cloud and infrastructure solutions.
• A role that blends technical knowledge with strategic customer success.
• Long-term career growth in a business that values innovation and client excellence.

Salary

• Competitive salary based on experience