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Customer Service
Job summary
A leading customer service provider in Tijuana is seeking customer service representatives to handle inquiries from online customers and retail shoppers. Key responsibilities include processing orders and returns while promoting brand loyalty. The ideal candidate will have outstanding communication skills and prior experience in customer service, preferably in a call center. The position offers a weekly salary of $4,000 mxn net, along with benefits such as IMSS, Christmas bonus, and vacations.
Benefits
Qualifications
- Great English level required.
- Must have outstanding verbal and written communication skills.
- Previous experience in customer service is preferred.
Responsibilities
- Process customer orders, returns, and exchanges.
- Use negotiation techniques for refunds.
- Promote the brand and loyalty program.
Skills
Our customer service representatives will receive incoming calls from online customers and retail shoppers, for assistance with inquiries on online purchases and retail support, order and / or tracking status, product inquiries, refunds, exchanges, basic troubleshooting for login issues and account information.
- Process customer orders, returns, exchanges, etc.
- Utilizes negotiaion and retention techniques while processing refunds
- Promote the brand and loyalty program
- Maintain an elevated conversation and exhibit genuine empathy when appropriate
- Great English level
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Previous customer service, preferably in call center, and / or retail stores or related fields
- Quick learner with the ability to absorb extensive information of our different systems and of our brands history and products
- Multi-tasker, organizational skills and detail oriented
- Outgoing and positive personality
- Common sense and reasoning skills to handle escalated calls
- Tolerance to frustration
Salary : $4,000 mxn Net weekly income (already including bonuses)
Benefits : IMSS, Christmas Bonus (Aguinaldo), Vacations and 25% vacation premium
Régimen de trabajo : Contrato a término indefinido
Salario : Negociable
Jornada e Horario(s) : Lun - Sáb
06 : : 00
Beneficios : Otros
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.