Area Manager, Worldwide Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Cuautitlán Izcalli; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global retail company in Cuautitlán Izcalli is seeking an Area Manager to lead a team of Amazon Associates in a Fulfillment Center. The role involves managing performance metrics, ensuring safety and quality, and driving operational improvements. Candidates should possess a Bachelor's degree, 3+ years in management, and be fluent in both English and Spanish. This position emphasizes leadership development, team engagement, and achieving customer demands in a dynamic environment.

Formación

• 3+ years of experience in performance metrics, process improvement, or lean techniques.
• 3+ years of experience in employee and performance management.
• Ability to lead teams of 50 to 100 Associates.

Responsabilidades

• Lead and develop a team of Amazon Associates in a Fulfillment Center environment.
• Ensure compliance, safety, and quality standards are met.
• Communicate policies and recognition programs to Associates.
• Drive process improvement initiatives.

Conocimientos

Performance metrics analysis

Lean techniques

Employee management

Bilingual (English and Spanish)

Educación

Bachelor's degree or equivalent

Master's Degree in Quality, Operations or Administration

Descripción del empleo

Bachelor's degree or equivalent

• 3+ years of performance metrics, process improvement or lean techniques experience
• 3+ years of employee and performance management experience
• English and Spanish : Fluent

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an Area Manager.

We promise you will have your leadership capacity stretched to its full potential.

As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth.

If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as an Area Manager.

As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a distribution warehouse environment.

Your main focus will be motivating, mentoring and coaching your team.

As a servant leader, the Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift.

Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role.

Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!

Job Requirements

• Ability to work weekends, holidays, and / or overnight shifts
• Ability to work overtime both in peak season and as needed
• Stand / walk for up to hours
• Walk in / and around the warehouse with great frequency; many facilities are over a quarter mile in length
• Access all areas of building (ascending and descending ladders, stairs, and gangways safely and without limitation)
• Regularly bend, lift, stretch and reach both below the waist and above the head
• Lift and move items up to 49 pounds

Locations and Placement

• The position is NOT a corporate role and will be located in a Fulfillment Center

Key job responsibilities

• Lead, manage, and develop a team of 50 to 100 Amazon Associates
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Tactical leadership of strategic initiatives.
• Cross functional coordination and task tracking.
• Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Ability to manage multiple complex projects simultaneously.
• Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis
• 3+ years of performance metrics, process improvement or lean techniques experience
• Masters Degree in Quality, Operations or Administration
• Management of a minimum 20 employees (including payroll, performance management, work-flow assignment)
• Interest in long-term career development through assignments in multiple roles / locations.