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Technical Account Manager (TAM) – Identity Security
Job summary
A leading identity security firm is seeking a Technical Account Manager in Mexico to serve as the primary technical contact for important clients. The role involves providing technical support, facilitating product adoption, and ensuring customer satisfaction. Ideal candidates will have a bachelor's degree, excellent troubleshooting skills, and familiarity with identity access management tools. This position offers the opportunity to work in a dynamic environment committed to customer success.
Qualifications
- 2-4+ years of technical product support experience.
- Strong ability to identify, diagnose, and resolve issues.
- Exposure to IAM concepts like provisioning and access control.
Responsibilities
- Provide technical support and troubleshooting for SailPoint products.
- Build relationships with customers and drive product adoption.
- Provide feedback based on customer needs to Product Management.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.