A global IT services provider is seeking a Technical Support Service Desk Associate in Mexico. This role involves providing exceptional support for healthcare applications. Candidates must be bilingual in English and Spanish, with 1-3 years of customer service experience. The position requires shift flexibility and a focus on customer satisfaction. A full benefits package starts on your first day of employment.
Prestations
Comprehensive benefits package
Training and development opportunities
Qualifications
1 to 3 years of customer service experience, preferably in a healthcare setting.
Strong ability to explain technical concepts in simple terms.
Attention to detail and organizational skills.
Responsabilités
Provide technical support for healthcare applications and customer inquiries.
Respond to workflow issues and application errors promptly.
Achieve a high-resolution rate for support issues.
Connaissances
Bilingual skills in English and Spanish
Customer service experience
Problem analysis and resolution
Strong communication skills
Organizational skills
Formation
High school diploma or equivalent
Outils
Microsoft Teams
Description du poste
A global IT services provider is seeking a Technical Support Service Desk Associate in Mexico. This role involves providing exceptional support for healthcare applications. Candidates must be bilingual in English and Spanish, with 1-3 years of customer service experience. The position requires shift flexibility and a focus on customer satisfaction. A full benefits package starts on your first day of employment.
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