Bilingual Healthcare Tech Support Desk (24/7)

NTT DATA; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global IT services provider is seeking a Technical Support Service Desk Associate in Mexico. This role involves providing exceptional support for healthcare applications. Candidates must be bilingual in English and Spanish, with 1-3 years of customer service experience. The position requires shift flexibility and a focus on customer satisfaction. A full benefits package starts on your first day of employment.

Servicios

Comprehensive benefits package

Training and development opportunities

Formación

• 1 to 3 years of customer service experience, preferably in a healthcare setting.
• Strong ability to explain technical concepts in simple terms.
• Attention to detail and organizational skills.

Responsabilidades

• Provide technical support for healthcare applications and customer inquiries.
• Respond to workflow issues and application errors promptly.
• Achieve a high-resolution rate for support issues.

Conocimientos

Bilingual skills in English and Spanish

Customer service experience

Problem analysis and resolution

Strong communication skills

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Teams

Descripción del empleo

A global IT services provider is seeking a Technical Support Service Desk Associate in Mexico. This role involves providing exceptional support for healthcare applications. Candidates must be bilingual in English and Spanish, with 1-3 years of customer service experience. The position requires shift flexibility and a focus on customer satisfaction. A full benefits package starts on your first day of employment.