Jobs in Hermosillo, Mexico

Hermosillo, SO

Job Type: Full-Time & Part-Time

Pay Types: Salary

Application Details: No Resume Required, Entry-Level

MCI is a fast‑growing, tech‑enabled business services company with a strong call center footprint that operates across multiple countries. The company delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a wide range of industries including healthcare, retail, government, education, telecom, e‑commerce, and financial services. MCI’s contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a portfolio of well‑known clients. In this role you will respond to incoming inquiries, reach out to customers for support, and promote new products and services. No prior call‑center experience is required; candidates from hospitality, retail, or food service are welcome.

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20 + WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

• 1+ year of experience in customer service, tech support, sales, or administrative roles.
• Experience in state or federal work environments.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation (including fingerprint) and to drug screening; offers are contingent upon results.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Programs where available.
• Disability Insurance: Short‑ and long‑term coverage.
• Life Insurance: Options to safeguard loved ones.
• Career Growth: Internal promotion focus.
• Paid Training: Earn while you learn.
• Fun, Engaging Work Environment: Collaborative culture.
• Casual Dress Code.

The job is largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. The employee will routinely operate office equipment and may occasionally move objects up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations cause undue hardship. Requests may be directed to Human Resources.

MCI embraces diversity and operates a non‑discriminatory work environment. All employment decisions are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories as consistent with local and federal requirements. The company adheres to all applicable anti‑discrimination laws and provides reasonable accommodations to qualified employees with protected disabilities.

MCI helps customers address CX and DX challenges, delivering industry‑leading solutions for business process outsourcing, staff augmentation, contact center services, and IT services. In 2019, MCI was named 452nd Fastest Growing Privately‑Owned Company in the United States by Inc. Magazine. MCI operates facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines, and employs more than 10,000 individuals across diverse client partners.

The purpose of this job description is to provide a general overview of the role. It is not an all‑inclusive list of duties, and the employer may request additional tasks. Either party may terminate employment at any time for any reason. The employer reserves the right to revise this description at any time.