Job summary
A leading technology company in Mexico is seeking a Collections Analyst to enhance cash-flow through strategic relationships with customers. Ideal candidates will possess a Bachelor's degree in Finance or Business and have at least 1 year of experience in collections or customer service. Proficiency in English is required, and skills in Portuguese are a plus. The role involves logging disputes, communicating with various teams, and participating in business improvements.
Benefits
Life insurance
Major Medical Insurance
Savings Fund
12 paid holidays on first year
Restaurant and food vouchers
Flexible benefits including medical services for family
Vendors discount program
Qualifications
- 1 year of experience in collection, customer service, accounts payable or receivable.
- Understanding of collection strategies and financial concepts.
- Portuguese language skills are considered a strong asset.
Responsibilities
- Building strategic relationships with customers and identifying payment challenges.
- Sending consolidated account statements to AP contacts.
- Logging disputes and following up with stakeholders.
- Conducting calls with Order Management to review dispute status.
- Resolving Accounts Receivable reconciliations with Accounts Payable representatives.
- Communicating with Credit Analysts and Sales for financial decisions.
- Escalating unresolved cases to higher management.
- Participating in business enhancement projects.
Skills
Advanced proficiency in English
Negotiation skills
Conflict resolution skills
Communication skills
Ability to build relationships across teams
Understanding of financial concepts
Education
Bachelor degree in Finance, Administration, business, economics or similar