Strategic Collections Analyst: Cash Flow & Disputes

HP; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Collections Analyst to enhance cash-flow through strategic relationships with customers. Ideal candidates will possess a Bachelor's degree in Finance or Business and have at least 1 year of experience in collections or customer service. Proficiency in English is required, and skills in Portuguese are a plus. The role involves logging disputes, communicating with various teams, and participating in business improvements.

Servicios

Life insurance

Major Medical Insurance

Savings Fund

12 paid holidays on first year

Restaurant and food vouchers

Flexible benefits including medical services for family

Vendors discount program

Formación

• 1 year of experience in collection, customer service, accounts payable or receivable.
• Understanding of collection strategies and financial concepts.
• Portuguese language skills are considered a strong asset.

Responsabilidades

• Building strategic relationships with customers and identifying payment challenges.
• Sending consolidated account statements to AP contacts.
• Logging disputes and following up with stakeholders.
• Conducting calls with Order Management to review dispute status.
• Resolving Accounts Receivable reconciliations with Accounts Payable representatives.
• Communicating with Credit Analysts and Sales for financial decisions.
• Escalating unresolved cases to higher management.
• Participating in business enhancement projects.

Conocimientos

Advanced proficiency in English

Negotiation skills

Conflict resolution skills

Communication skills

Ability to build relationships across teams

Understanding of financial concepts

Educación

Bachelor degree in Finance, Administration, business, economics or similar

Descripción del empleo

A leading technology company in Mexico is seeking a Collections Analyst to enhance cash-flow through strategic relationships with customers. Ideal candidates will possess a Bachelor's degree in Finance or Business and have at least 1 year of experience in collections or customer service. Proficiency in English is required, and skills in Portuguese are a plus. The role involves logging disputes, communicating with various teams, and participating in business improvements.