Collections Analyst

HP; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Collections Analyst to enhance cash-flow through strategic relationships with customers. Ideal candidates will possess a Bachelor's degree in Finance or Business and have at least 1 year of experience in collections or customer service. Proficiency in English is required, and skills in Portuguese are a plus. The role involves logging disputes, communicating with various teams, and participating in business improvements.

Servicios

Life insurance

Major Medical Insurance

Savings Fund

12 paid holidays on first year

Restaurant and food vouchers

Flexible benefits including medical services for family

Vendors discount program

Formación

• 1 year of experience in collection, customer service, accounts payable or receivable.
• Understanding of collection strategies and financial concepts.
• Portuguese language skills are considered a strong asset.

Responsabilidades

• Building strategic relationships with customers and identifying payment challenges.
• Sending consolidated account statements to AP contacts.
• Logging disputes and following up with stakeholders.
• Conducting calls with Order Management to review dispute status.
• Resolving Accounts Receivable reconciliations with Accounts Payable representatives.
• Communicating with Credit Analysts and Sales for financial decisions.
• Escalating unresolved cases to higher management.
• Participating in business enhancement projects.

Conocimientos

Advanced proficiency in English

Negotiation skills

Conflict resolution skills

Communication skills

Ability to build relationships across teams

Understanding of financial concepts

Educación

Bachelor degree in Finance, Administration, business, economics or similar

Descripción del empleo

Collections Analyst

Description

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

As a Collections Analyst within our Global Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.

What will your day consist of?

• Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
• Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
• Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
• Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
• Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
• Following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases.
• Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
• Escalating up to Director and VP level the cases without a clear resolution path
• Leading and/or participating in business enhancement projects across countries/ regions.

Join us if you have:

• Bachelor degree in Finance, Administration, business, economics or similar
• Requires advanced proficiency in English. Portuguese language skills are considered a strong asset.
• 1 year of experience in collection, customer service, accounts payable or receivable
• Understanding of collection strategies and financial concepts.
• Good communication, negotiation, and conflict resolution skills.
• Ability to build relationship across teams and cultures
• Understanding of Quote to Cash process.

Your additional benefits package:

• Life insurance
• Mayor Medical Insurance
• Savings Fund
• 12 paid holidays on your first year
• Restaurant and food vouchers
• Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
• Vendors discount program (Restaurants, cinema, clothing, and other)

Job - Finance

Schedule - Full time

Shift - No shift premium (Mexico)

Travel - No

Relocation - No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”