Technical Support Specialist, Integrations (Remote)

Zenput; Región Centro; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global software development company is looking for a Technical Support Specialist to enhance customer support by troubleshooting issues within the Crunchtime platform. Candidates should have experience with Java, Javascript, and REST APIs, along with familiarity in support tools like Jira and Zendesk. Ideal applicants will be bilingual and have prior experience in the restaurant or grocery sectors. This role promises competitive pay and a chance to impact our mission-driven team.

Servicios

Great mission-driven team environment

Competitive pay

Open work culture

Significant impact potential

Formación

• Experience working with a distributed/remote team across multiple time zones.
• Able to troubleshoot networking and communication protocols.
• Experience supporting the restaurant, convenience store, or grocery industry.

Responsabilidades

• Help customers solve problems in the Crunchtime platform.
• Translate technical details into non-technical language for customers.
• Work side-by-side with development teams to resolve issues.

Conocimientos

Experience with distributed teams

Java (basic)

Javascript (intermediate)

JSON (intermediate)

XML (basic)

Understanding of Rest APIs

Troubleshooting networking protocols

Bilingual in English

Herramientas

Jira

Confluence

Zendesk

AWS

Airtable

Descripción del empleo

A global software development company is looking for a Technical Support Specialist to enhance customer support by troubleshooting issues within the Crunchtime platform. Candidates should have experience with Java, Javascript, and REST APIs, along with familiarity in support tools like Jira and Zendesk. Ideal applicants will be bilingual and have prior experience in the restaurant or grocery sectors. This role promises competitive pay and a chance to impact our mission-driven team.