Technical Analyst

RELEX Solutions; A distancia; MXN 455,000 - 638,000; Jornada completa

Descripción de la vacante

A global software company is seeking a full-time Technical Analyst in Querétaro, Mexico. The role involves integrating systems for customers, solving technical issues, and coordinating tasks across services. Candidates should have a degree in Engineering or Computer Science, strong problem-solving skills, and knowledge of relational databases with experience in SQL Server and Azure. The company offers a flexible working environment and opportunities for career growth within the tech atmosphere.

Servicios

Flexible hybrid working opportunities

International career and learning opportunities

Formación

• Bachelor degree or higher in Engineering, Computer Science, Information Systems or the equivalent relevant working experience.
• Motivation to solve problems and suggest solutions.
• Knowledge of relational databases and SQL Server Admin experience.

Responsabilidades

• Act as a system integration specialist between RELEX and customer IT systems.
• Investigate technical issues for customers and provide solutions.
• Attend or lead technical discussions with service customers.

Conocimientos

Problem-solving

Relational databases

SQL Server Admin

Azure Cloud Services

Communication skills

Time-management skills

Educación

Bachelor's degree in Engineering, Computer Science, or Information Systems

Herramientas

SSIS Packages

C#

Descripción del empleo

We are now looking for a full-time Technical Analyst to join our RELEX family.

Our Customer Operations team partners with customers and supports their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used, and ultimately keep our customers happy and help them achieve their goals. Their relationship‑building skills and retail/supply‑chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules, and promise career progression opportunities (if that’s what they want). They enjoy genuine work‑life balance, and we encourage growth within and across teams.

Join us as a Technical Consultant, and this is some of what you’ll be doing:

• Act as a system integration specialist between RELEX and customer IT
  systems
• Investigate technical issues for our customers and provide solutions
• Attend or lead technical discussions with service customers
• Provide technical solutions for SaaS related services
• Coordinate technical tasks for multiple service customers
• Introduce and develop the best practices for continued success
• Act as a technical advisor in upsell related implementation projects
• May participate in sales process as a technical specialist, or improve and
  develop internal tools

We’re looking for:

• Bachelor degree or higher in Engineering, Computer Science, Information
• Systems or the equivalent relevant working experience
• Motivation to solve problems and suggest solutions
• Knowledge of relational databases
• SQL Server Admin experience (Windows)
• Azure Cloud Services experience
• Excellent communication and time‑management skills
• Preferred locations: Atlanta area or Querétaro, Mexico. Remote candidates will also be considered.

What we consider as an advantage:

• Knowledge of SSIS Packages
• Programming experience, C# preferred
• Proven track record of successful client work and implementations
• Knowledge of application monitoring and distributed systems
• Experience in either manufacturing and/or business analytics
• Professional Working Proficiency in Spanish

What we offer you in return:

• A front‑row seat in a rapidly growing and international software company
• This position is primarily remote in Latin America, but occasional travel to Atlanta, Georgia may be required for training and team collaboration
• Flexible hybrid working opportunities
• A fun, ambitious, and committed team of smart people to work with
• A respectful and professional, yet easy‑going atmosphere where individual thinking is encouraged
• Responsibilities in challenging projects from day one
• International career and learning opportunities
• Position where you can help retailers fight against food waste

Our North America Offices:

RELEXians can be found around the world, and while we have team members working in 30 US states as well as central and south America, we have our North America headquarters in Atlanta, Georgia, with a new office in Querétaro, Mexico. Your future colleagues champion our world‑class product and value our approach to flexibility and work‑life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!

About RELEX:

RELEX Solutions delivers a unified supply‑chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply‑chain operations, and production planning across the end‑to‑end value chain.

With a global team of over 2,000 professionals, we work side‑by‑side with our customers to solve real problems with lasting impact. Companies like AutoZone, Sprouts, and PetSmart trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.

RELEX Solutions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.