Senior Manager, Enterprise Operations

Toptal; Canadá; A distancia; MXN 1,831,000 - 2,382,000; Jornada completa

Descripción de la vacante

A leading tech talent company is seeking a Senior Manager of Enterprise Operations to drive strategic initiatives and optimize workflows. This remote role requires 6+ years in business operations and strong stakeholder collaboration skills. Candidates should be adept in problem-solving and have a Bachelor's degree. This position is integral to supporting Toptal's growth and involves working closely with senior leaders.

Formación

• 6+ years in business operations, consulting, or related strategic roles.
• Strong stakeholder management and collaboration skills.
• Ability to use data to diagnose root causes and drive solutions.

Responsabilidades

• Drive cross-functional initiatives that support strategic direction.
• Develop structured approaches to meet key objectives.
• Collaborate with stakeholders to define outcomes and build project plans.

Conocimientos

Problem-solving

Stakeholder management

Communication skills

Organizational skills

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Toptal launches HireGlobal The most competitively priced global workforce payroll platform.

Senior Manager, EnterpriseOperations

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

As a Senior Manager of Enterprise Operations at Toptal, you will drive cross-functional initiatives that support strategic direction, execution frameworks, workflow optimization, KPI development, and scalable team structures needed to fuel Toptal’s growth. Reporting to the Director of Enterprise Operations, you will act as a trusted advisor to tackle complex, high-impact challenges and contribute directly to outcomes that matter while partnering closely with senior leaders across the organization.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

Working within our Customer team, you will scope initiatives, develop structured approaches, and help build comprehensive strategies to meet key objectives—delivering them with precision. You’ll collaborate with leaders and stakeholders to enable successful execution of major company initiatives that may result in new offerings, enhanced systems, or more efficient processes. Your ability to quickly understand the business, influence key decision-makers, develop actionable recommendations, and follow through to execution will define your impact. Upon delivery, you’ll continue to support or co-own the initiative to drive ongoing improvement and long-term value.

The life cycle of your projects will look like this: Approach initiatives with a consultant’s mindset—ask smart questions, learn quickly, and understand the broader business context. Think beyond constraints and develop frameworks that can enable significant impact, not just incremental change. Execute directly where needed and build infrastructure that can scale. Post-launch, ensure long-term sustainability by embedding processes and best practices that can live beyond you.

In the first week, expect to

• Onboard and integrate into Toptal.
• Begin learning about Toptal’s history, culture, and vision.
• Meet key stakeholders across Sales, Product, Operations, and Analytics.
• Shadow team members across the company to understand key operations, objectives, and metrics.

In the first month, expect to

• Begin scoping assigned initiatives with support from team leaders.
• Identify and document opportunities for efficiency and enablement.

In the first three months, expect to

• Collaborate with stakeholders to define outcomes, recommend approaches, and build project plans.
• Work with senior leaders to align on strategy and execution paths.
• Deliver early wins on project execution and process enhancements.

In the first six months, expect to

• Show measurable progress against execution milestones and KPIs.
• Formalize scalable frameworks that improve efficiency and cross-functional execution.
• Establish yourself as a strategic advisor to Enterprise Sales Leadership, while exercising discretion and independent judgment.
• Ensure continuous improvement of processes with an eye toward long-term growth.

In the first year, expect to

• Assume shared ownership or stewardship of core initiatives and contribute to their continued evolution.

Qualifications and Job Requirements

• Bachelor’s degree is required.
• 6+ years in business operations, consulting, or related strategic roles.
• Experience leading or significantly contributing to initiatives with business impact in fast-paced, cross-functional environments.
• Track record of solving complex business problems and implementing improvements in operations and/or go-to-market functions.
• Ability to use data to diagnose root causes and drive practical solutions.
• Demonstrated success delivering tangible outcomes beyond surface-level fixes.
• Strong stakeholder management and cross-functional collaboration skills.
• Highly organized with excellent attention to detail.
• Familiarity with change management principles and the ability to guide teams through transitions.
• Strong communication skills—able to distill complex topics into actionable insights for a variety of audiences.
• High integrity and adaptability in the face of evolving priorities.
• Comfortable with ambiguity, fast timelines, and high expectations.
• You must be a hands-on contributor. This is not a role for directing from the sidelines.
• Outstanding written and verbal communication skills.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Who You Will Work With

Head of Enterprise Industries: FPSO, IPS, CMET, Sales Development

As Head of Enterprise Industries, Neil leads the strategy and execution of business development activities, fostering value-driven partnerships with some of the world’s most influential organizations. With a focus on trust, authenticity, and meaningful relationships, he drives the expansion of Toptal’s innovative solutions across the global Enterprise community. Over the past 15 years, Neil has advised on Talent Strategy and Professional Services, helping companies solve critical business challenges with tailored solutions. Since joining Toptal in 2017, he has been an advocate of On-Demand and its transformative impact worldwide. Neil holds a B.S. in Business Management from The Pennsylvania State University.

Stacy Campbell

Head of Enterprise Industries: HLS, CPS, International, Growth Markets

As Toptal’s Head of Enterprise Industries, Stacy is responsible for ensuring exceptional client outcomes for the Consumer Products & Services and Healthcare & Life Sciences industries, as well as for the International and Mid-Market teams. Before joining Toptal, Stacy led global teams of over 100 professionals, supporting Fortune 500 clients across a range of industries. Throughout her career, she has developed global operating models and crafted strategies that drive efficiency, profitability, and client retention. Stacy holds a Liberal Arts & Sciences Degree from the University of Kansas.

We\'re changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you\'ll learn how to develop innovations that push business and technology forward.

What is the greatest impact that you have had in a prior role?

Describe the top 3 attributes you seek in a work environment in which you thrive.

What is the highest level of education you have completed? We verify education as a part of our hiring process.

High school diploma

Partially complete College/University; not currently enrolled

Partially complete College/University; currently enrolled and working toward degree

Graduate/Master\'s degree or above

How many years of experience do you have in developing strategic operational frameworks, executive presentations, and end-to-end execution?

I do not have experience in these areas.

1 - 4 years

5 - 8 years

9+ years

Please describe your experience with strategic operational frameworks and leading end-to-end execution. What were your key responsibilities, and what impact did your work have?

Do you have experience working on strategic initiatives for, or adjacent to, sales teams?

Yes

No

How would you evaluate your Salesforce experience?

Beginner

Intermediate

Expert

I do not have experience using Salesforce.

Interested in joining our global talent network?