Senior AI Deployment Manager (LATAM)

Sitel Corp.; A distancia; MXN 1,260,000 - 1,621,000; Jornada completa

Descripción de la vacante

A leading global customer experience firm is seeking an experienced Senior AI Deployment Manager to ensure the successful deployment of AI products within client environments. The role involves managing complex projects with multiple stakeholders and requires expertise in project management, particularly with Smartsheet. Candidates should have extensive experience in software deployments in enterprise environments, working within a remote-first team structure. The position offers competitive compensation and a dynamic work environment.

Servicios

Competitive compensation

Remote work opportunities

Impactful work in cutting-edge AI solutions

Formación

• 8+ years of experience in project management or customer success roles, ideally within a startup or tech environment.
• Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting.
• Fluent in English; additional languages a plus.

Responsabilidades

• Lead the deployment of AI software solutions across global client operations.
• Own project planning and tracking using Smartsheet.
• Act as the bridge between internal product teams and client stakeholders.
• Identify project risks and manage dependencies.
• Support client readiness for go-live planning.
• Ensure compliance with client security and privacy requirements.

Conocimientos

Project management

Customer success

Smartsheet

IT security processes

Communication

Problem-solving

Stakeholder management

Multilingual

Educación

Certification in project management (e.g., PMP, Prince2, Agile/Scrum)

Herramientas

Smartsheet

Descripción del empleo

We are looking for an experienced, resourceful, and highly independent Senior AI Deployment Manager to join our growing AI team. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success. This role requires a startup mindset, hands‑on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients’ IT and security teams. You will be responsible for end‑to‑end project management – from planning to go‑live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.

Candidate must be willing to work Eastern Standard Time (EST) hours and be based and eligible to work in LATAM.

• Join a mission‑driven company building cutting‑edge AI solutions
• Work with global clients and top‑tier professionals in a dynamic, remote‑first team
• Help shape how AI is delivered and scaled across the world
• Competitive compensation, remote work, and real impact

Job Responsibilities

• Lead the deployment of AI software solutions across global client operations, ensuring high‑quality, timely delivery
• Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates
• Act as the bridge between internal product teams, customer success, and client‑side IT/security stakeholders
• Identify project risks, manage dependencies, and resolve blockers to ensure deployment success
• Support client readiness, coordinating activities such as user testing, training, and go‑live planning
• Ensure compliance with client security, privacy, and infrastructure requirements
• Collaborate with internal teams to continuously improve deployment playbooks and best practices

Skills and Qualifications

• 8+ years of experience in project management or customer success roles, ideally within a startup or tech environment
• Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting
• Expert‑level proficiency with Smartsheet (building dashboards, workflows, and project plans)
• Highly autonomous and self‑directed, with excellent organizational and problem‑solving skills
• Strong communication and stakeholder management abilities, including working with technical and non‑technical teams
• Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments
• Ability to thrive in a fast‑paced, global, and remote‑first environment
• Fluent in English; additional languages a plus

Preferred Qualifications

• Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
• Experience working with AI or automation technologies
• Experience working with multinational clients in BPO, CX, or enterprise environments

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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