Remote Customer Service Agent

MCI; Ciudad de México; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading business services company in Mexico is seeking a Remote Customer Service Agent to assist customers with inquiries and provide excellent service. The ideal candidate will have prior call center experience and strong proficiency in English. Responsibilities include handling calls, resolving issues, and documenting interactions. This position offers benefits and emphasizes career growth.

Servicios

Health coverage

Career growth opportunities

Bonuses and allowances

Formación

• Must be 18 years or older.
• Previous call center experience is required.
• Work from home experience preferred.

Responsabilidades

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Document interactions and process claims.

Conocimientos

Strong command of the English language

Excellent interpersonal skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Skilled in troubleshooting and follow-up

Able to multitask and self-manage effectively

Educación

High school diploma or equivalent

Herramientas

Windows operating systems

Descripción del empleo

Overview

Remote Work-at-Home | Philippines • Full-Time • Hourly

MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. Our contact centers are powered by on-site and remote agents and serve a diverse range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services.

We’re looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. You’ll assist customers with enquiries and provide excellent service. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of our office.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key responsibilities and qualifications are listed below.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives designed to support and reward our team members. Benefits vary by geography but reflect our commitment to recognizing contributions and supporting growth.

What You Can Expect from MCI

We offer a range of benefits and incentives beyond a paycheck, including health coverage, dental, meal provisions during training, career growth and learning opportunities, allowances, bonuses, and employee support services. Details may vary by location.

Compliance & Equal Opportunity

All MCI locations: Must be authorized to work in the country where the job is based. We may require background/security investigations and drug screening where applicable. MCI embraces diversity and is committed to an environment free from discrimination, where all employees are treated with dignity and respect. MCI complies with applicable laws and standards and may provide reasonable accommodations as required.

The information provided describes the general nature and level of work performed. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time for any reason.