Remote Customer Care Team Lead - E-commerce

Lingble; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A dynamic e-commerce company is seeking a Customer Care Supervisor to lead a medium-size team in a fully remote setting. The role requires 5+ years of customer service experience and 2+ years of supervisory experience. The ideal candidate is customer-oriented, fluent in English, and possesses excellent communication and multitasking skills. Responsibilities include managing agents, overseeing daily performance, preparing reports, and ensuring adherence to company SOPs. Join a growing team dedicated to providing exceptional customer care in a fast-paced environment.

Formación

• 5+ years experience in customer service.
• 2+ years of supervisory experience.
• Experience in working in a scalable customer care team is preferred.

Responsabilidades

• Manage a team of agents.
• Perform daily checks on team productivity.
• Prepare reports on team performance.

Conocimientos

Customer-oriented

Fluent in English

Excellent written communication skills

Multitasking

Excellent analytical skills

Very detail-oriented

Herramientas

Zendesk

Happy Fox

Order processing platforms

Descripción del empleo

A dynamic e-commerce company is seeking a Customer Care Supervisor to lead a medium-size team in a fully remote setting. The role requires 5+ years of customer service experience and 2+ years of supervisory experience. The ideal candidate is customer-oriented, fluent in English, and possesses excellent communication and multitasking skills. Responsibilities include managing agents, overseeing daily performance, preparing reports, and ensuring adherence to company SOPs. Join a growing team dedicated to providing exceptional customer care in a fast-paced environment.