Remote Client Success & Delivery Lead

ProThird; A distancia; MXN 1,043,000 - 1,740,000; Jornada completa

Descripción de la vacante

A dynamic communications firm is seeking an experienced Account Manager to manage client relationships in a remote capacity. The role involves understanding client needs, ensuring high-quality service delivery, and fostering long-term partnerships. Key responsibilities include overseeing accounts, coordinating internal teams, and providing strategic insights. The ideal candidate has strong account management skills and a relevant degree, with the ability to work independently. This position offers a competitive salary and the opportunity for professional growth.

Formación

• Strong account management skills, including relationship-building and understanding client needs.
• Experience with managing and delivering services on time, problem-solving, and communicating effectively.
• Proficiency in using client data, reporting tools, and performance metrics to drive strategic recommendations.
• Knowledge in communications, SaaS platforms, or data governance is a plus.
• Ability to work independently in a remote environment and handle multiple priorities effectively.

Responsabilidades

• Manage client relationships by understanding their needs and ensuring service delivery.
• Act as the primary contact for clients and oversee accounts to meet expectations.
• Coordinate production across marketing specialties and translate client goals into actionable tasks.
• Track key client outcomes and maintain organized records for documentation.
• Advocate for client satisfaction internally, identifying risks and upsell opportunities.

Conocimientos

Account management skills

Relationship-building

Problem-solving

Client needs understanding

Educación

Bachelor's degree in Business Administration, Communications, Marketing, or a related field

Herramientas

Client data and reporting tools

Descripción del empleo

A dynamic communications firm is seeking an experienced Account Manager to manage client relationships in a remote capacity. The role involves understanding client needs, ensuring high-quality service delivery, and fostering long-term partnerships. Key responsibilities include overseeing accounts, coordinating internal teams, and providing strategic insights. The ideal candidate has strong account management skills and a relevant degree, with the ability to work independently. This position offers a competitive salary and the opportunity for professional growth.