Process developer - Customer Care

Genpact; Zapopan; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services company in Mexico is seeking a Process Developer for customer care. The role requires handling customer service calls, maintaining professionalism, and meeting quality goals. Ideal candidates should have a high school diploma and advanced English skills. Join a team driving innovation and change in a supportive environment.

Servicios

Mentorship and continuous learning

Professional development opportunities

Formación

• Advanced English proficiency required.
• Full shift availability is necessary.

Responsabilidades

• Handle customer service phone calls daily.
• Maintain professional communication skills on the phone.
• Meet quality and production goals established by the process.

Conocimientos

Clear communication

Active listening

Problem-solving

Multi-tasking

Educación

High School diploma or equivalent

Descripción del empleo

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Developer, Customer Care!

Candidates must be able to clearly and calmly convey information, listen actively, and respond appropriately to customer needs or concerns.

Understanding and relating to the customer’s feelings helps build trust and makes the customer feel valued, even in difficult situations.

Responsibilities

1. Handle customer service phone calls daily.
2. Ability to multi-task and navigate various programs.
3. Maintain professional communication skills on the phone.
4. Foresee potential problems and communicate issues to management.
5. Follow schedule adherence.
6. Meet quality and production goals established by the process.
7. Maintain a positive attitude towards process changes.
8. Manage time effectively and be a team player.

Qualifications we seek in you!

Minimum Qualifications

• High School diploma or equivalent.
• Advanced English proficiency.
• Full shift availability.

Preferred Qualifications/Skills

• Call center experience.
• Experience with insurance or banking campaigns.

Why join Genpact?

• Be a transformation leader—Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact—Drive change for global enterprises and solve meaningful business challenges.
• Accelerate your career—Gain hands-on experience, mentorship, and continuous learning.
• Work with the best—Join over 140,000 bold thinkers and problem-solvers.
• Thrive in a values-driven culture—Our courage, curiosity, and incisiveness, built on integrity and inclusion, fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or disability. We are committed to creating a respectful and inclusive work environment.
Please note, Genpact does not charge fees for job applications, and applicants should be wary of scams asking for payment or equipment purchases related to recruitment.