Mexico Generic Requisition

Sitel Corp.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer service company in Mexico City is seeking a Customer Service Representative. The ideal candidate will be fluent in both English and Spanish, providing high-quality customer service through various channels including phone, email, and chat. Responsibilities include ensuring that client objectives are met and delivering accurate resolutions to customer inquiries. This role offers a dynamic work environment with the opportunity to work for top global brands.

Formación

• Candidates must be fluent in both English and Spanish, demonstrating excellent communication skills.

Responsabilidades

• Provide high-quality and accurate resolutions to customer inquiries.
• Meet objectives set by the clients through stipulated policies and procedures.

Conocimientos

Fluent in verbal and written English

Fluent in verbal and written Spanish

Descripción del empleo

Connect yourCX to a world of experience

With 150,000 people working across the globe, Foundever® securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry. Our global headquarters is located in Luxembourg.

Through ourCX Everywhere delivery model, we’re ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work.

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team!

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

Primary Job Responsibilities

• Fluent in verbal and written English & Spanish