Manager People Advisory

HSBC; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading financial institution in Mexico is seeking an HR partner to support managers and employees with proactive guidance in HR services. Responsibilities include resolving complex people challenges and overseeing HR processes, with an emphasis on customer service. Candidates should possess strong English skills and relevant HR experience. Competitive benefits available.

Servicios

Generous paid leave package

Focus on employee well-being

Opportunities for professional development

Formación

• Practical experience in Employee Relations or similar HR roles.
• Ability to provide clear guidance in complex situations.
• Proactive self-starter with a customer-focused approach.
• Detail-oriented, capable of spotting data errors and seeking clarifications.

Responsabilidades

• Support managers and employees with HR-related challenges.
• Coordinate HR support for complex inquiries.
• Provide oversight for complex HR events.
• Encourage customer adoption of HR systems.

Conocimientos

Employee Relations

Performance & Reward

Learning & Talent Development

Service now knowledge

English proficiency

Descripción del empleo

Role purpose

To be a trusted partner empowering managers and employees with proactive guidance, that drives sustainable business success

Main activities

• Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
• Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
• Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
• Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
• Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
• Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools.
• Provide the appropriate level of support for Senior Executives (Global Career Band 0-2) providing end to end co-ordination and quality assurance of queries and transaction resolution.
• Provide proactive support to managers and employees on different matters.

Qualifications - Internal

Essential

• Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development.This may have been gained in an HR role or from managing a team of people.
• Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
• Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
• A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
• An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
• Service now knowledge a plus.
• English is required as this position is mainly focused on providing service to USA employees and managers in complex scenarios.

Desirable

• Financial Services (or Professional Services) background
• Experience of managing the people aspects of change programmes.

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (México) Private LTD***