Logistics Senior Representative

C.H. Robinson; Monterrey; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Senior Logistics Representative in Monterrey. You'll ensure on-time shipment execution, manage logistics issues, and support operations while fostering relationships with customers. Required qualifications include a High School Diploma, 4+ years in logistics, and fluency in English and Spanish. The role offers a blend of in-person teamwork and remote work, alongside a competitive benefits plan above Mexican Labor Law.

Servicios

Medical insurance

Life insurance

Employee Stock Purchase Plan

Pension Plan

Formación

• Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics.
• Minimum 2 years of prior experience with troubleshooting information systems.
• Ability to work flexible schedule, including overtime when requested.

Responsabilidades

• Ensure appointments are scheduled for pickup and/or delivery.
• Serve as a resource and support system for peers.
• Document, organize, and improve standard operating processes.
• Identify and implement process improvements.
• Provide timely and professional responses to customer requests.

Conocimientos

Logistics experience

Proactivity

Customer service skills

Bilingual (English and Spanish)

Educación

High School Diploma and/or GED

Bachelor’s degree

Herramientas

Microsoft Office Suite

Descripción del empleo

Overview

C.H. Robinson is looking for a Senior Logistics Representative to join our team in Monterrey. In this role, you’ll directly influence the performance and reliability of our customers’ supply chains, driving measurable impact across one of the most important logistics networks in the region. You will play a key part in strengthening service quality, operational execution, and customer success.

As a Senior Logistics Representative, you will manage daily shipment execution, resolve complex logistics issues, and build strong relationships with customers and carriers. You’ll use your problem‑solving skills to ensure on‑time performance, identify process improvements, and support continuous operational excellence. Your work will help deliver the exceptional service standards that C.H. Robinson is known for globally.

If you’re ready to grow your career with one of the world’s leading logistics companies, apply today — we’d love to connect with you.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

Duties and Responsibilities

• Ensure appointments are scheduled for pickup and/or delivery with shippers and receivers utilizing various scheduling methods (phone call, email, customer website)
• Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer
• Serve as a resource and support system for peers
• Document, organize, and continuously improve standard operating processes
• Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model
• Develop and update comprehensive operational metrics
• Act as the primary point of contact for accounting teams, fostering and maintaining strong relationships
• Facilitate proactive communications, including calls and updates, to address and anticipate account needs
• Other duties or responsibilities as assigned according to the team and/or country specific requirements
• Provide timely and professional written and verbal responses to customer requests
• Monitor any team mailboxes
• Resolve simple exceptions to any pre-defined processes
• Run, format, and distribute any reports to the appropriate internal or external parties as required
• Contributing to projects that utilize the enterprise project-based delivery model

Qualifications

Required:

• High School Diploma and/or GED
• Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 2 years of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Fluent in English and Spanish

Preferred:

• Bachelor’s degree from accredited college or university
• Demonstrated high level of proactivity and a strong focus on excellent customer service skills
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences, including some leaders
• Excellent written and verbal communication skills
• Ability to think critically, perform analysis, and solve problems
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.