IT Business Analyst - SAP Sales & Supply - Americas Job Details | Laboratoire Guerbet

Guerbet; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global leader in medical imaging is seeking an IT Business Analyst to support SAP Sales & Supply processes. You'll manage user operations, analyze requirements, and assist end-users. The ideal candidate has a background in IT or a related field with at least 3 years of SAP experience. Join a diverse team committed to improving patient quality of life globally.

Servicios

Continued personal development

Diversity and inclusion support

Formación

• At least 3 years of end-user support or project life cycle implementations in OTC.
• Experience supporting SAP Modules and understanding of matrix organizations is a plus.

Responsabilidades

• Support SAP users in daily operations, mainly Order To Cash processes.
• Manage user IDs and authorizations, check system interfaces.
• Analyze and document new requirements with Business Key-Users.

Conocimientos

End-user support capabilities

Excellent verbal and written communication skills in English

Understanding of Change Management concepts

Educación

3-year degree in Information Technologies or related field

Herramientas

SAP Modules: SD, MM, WM, and LE

Descripción del empleo

Overview

IT Business Analyst SAP Sales & Supply (OTC/STC/PTP) is responsible for supporting end-users with SAP solution ERP and all related business applications such as reporting, EDI, chargebacks, business intelligence and CRM. This position will report to the IT Business Partnership Manager and in dotted lines to the SAP Competence Team and Regional Management. The role will work with multiple groups of business resources and IT teams.

Guerbet is a global leader in medical imaging, offering products and solutions across pharmaceuticals, medical devices, digital tools and AI. The IT Business Analyst will contribute to a global team supporting regional entities and international collaboration.

For more information on Guerbet, visit www.guerbet.com.

Responsibilities

• Support SAP users in daily operations, mainly SAP Order To Cash processes
• Manage user IDs and authorizations
• Check interfaces between systems
• Qualify defects raised by Key-Users
• Analyze and document new requirements with Business Key-Users
• Organize and run Non Regression Tests
• Leverage functional knowledge and training to assist end users in identification and resolution of basic issues
• Contribute to functional support documentation including improvement recommendations
• Communicate issue, request, or problem status to all parties as appropriate
• Facilitate and participate in functional activities related to application configuration
• Follow established escalation procedures
• Coordinate and support planned application or system outages for maintenance, partnering with business user groups and supporting technical teams
• Assist with documentation of test scenarios for Technical Unit Testing/Functional Unit Testing/UAT; map scenarios to functional and technical requirements
• Create support documentation
• Assist with delivering training capabilities

3. This role will support the group Core Model best practice in close collaboration with regional business counterparts and will work extensively with IT, business and project rollout teams.

4. When participating in local rollout projects or evolutions, assist with creation and review of business functional design, user testing, and training.

5. As a member of a regional support team, ensure backups during vacations, training, and project activities of the Finance counterpart.

Qualifications

• 3-year degree in Information Technologies or a related business degree, or equivalent combination of experience
• At least 3 years of end-user support or multiple project life cycle implementations (OTC – Sales Distribution / Order to Cash)
• Experience supporting SAP Modules: SD, MM, WM, and LE
• Demonstrates end-user support capabilities
• Solid understanding of Change Management concepts
• Matrix organization experience is a plus
• Excellent verbal and written communication skills in English; comfortable communicating with different levels of technology and business leadership

We offer continued personal development. When you join Guerbet, you:

• Are joining a global leader with expertise in diagnostic and interventional imaging
• Join our 2,820 collaborators committed to innovative solutions to improve patient quality of life worldwide
• Join a company that values diversity of talents from various horizons

We # Innovate # Cooperate # Care #Achieve at Guerbet.

Guerbet is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, or any other basis as protected by law. Guerbet is committed to diversity, equity and inclusion.

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position, please email [e-mail] or call [phone].