HR Global Services Advisor Plamex

HP; Tijuana; Presencial; MXN 648,000 - 835,000; Jornada completa

Descripción de la vacante

A global technology company located in Tijuana is seeking an HR Global Services Advisor to manage HR processes such as onboarding, data management, and compliance. The ideal candidate will possess a degree in Human Resources or related fields and have 2-4 years of experience in HR or customer service. This full-time position focuses on improving the employee experience and requires strong analytical skills and knowledge of HR systems.

Formación

• 2-4 years of work experience in customer service or a related field.
• Experience advising on HR processes including onboarding and compliance.

Responsabilidades

• Support and process HR activities such as onboarding and data management.
• Oversee employee records and ensure compliance with policies and procedures.
• Provide training and support to HR staff and enhance employee experience.

Conocimientos

Agile Methodology

Auditing

Automation

Business Process

Data Analysis

Human Resources Information System (HRIS)

People Analytics

Power BI

Project Management

SQL (Programming Language)

Educación

Four-year or Graduate Degree in Human Resources, Business Administration

Herramientas

Tableau (Business Intelligence Software)

Workday (Software)

Descripción del empleo

Overview

HR Global Services Advisor Plamex

Description - Job Summary

This role is responsible for conducting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role manages employee records, collaborates on process improvements, maintains control standards, and aids in HR education and training. The role focuses on enhancing the employee experience, supports projects and provides expert HR guidance, contributing to seamless HR operations and knowledge sharing.

Responsibilities

• Provides support and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc.
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
• Oversees employee records, ensures information is accurate and up-to-date, and supports audits, government surveys, and reporting.
• Serves as a consultant to departments outside of the shared services program to help streamline and improve HR processes and procedures and to provide training on best practices.
• Maintains organization’s internal HR control standards, including timely implementation of internal audit points together with any issues raised by external regulators as applicable.
• Works with shared services managers to improve processes and systems to deliver a positive experience throughout the employee’s lifecycle.
• Contributes to educating HR generalists, people managers, and employees on practices and tools to encourage them to resolve issues on their own through HR systems and platforms.
• Provides orientation to new hires and delivers training for new processes, programs, and platform rollouts.
• Ensures exceptional service by promptly and accurately responding to questions by employees via HR platform where country-specific HR knowledge or solutions are required and updates knowledge database articles.
• Supports projects including acquisition deals, representing the HR Global Services organization as needed.

Education & Experience

• Four-year or Graduate Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer service, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

• Society for Human Resource Management-Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)

Knowledge & Skills

• Agile Methodology
• Auditing
• Automation
• Business Process
• Business Requirements
• Computer Science
• Dashboard
• Data Analysis
• Data Integrity
• Finance
• Human Capital
• Human Resources Information System (HRIS)
• People Analytics
• Power BI
• Process Improvement
• Project Management
• SQL (Programming Language)
• Tableau (Business Intelligence Software)
• Workday (Software)
• Workflow Management

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Human Resources

Schedule

Full time

Shift

No shift premium (Mexico)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement