Euc Admin

Hitachi Digital Services; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global digital solutions company is seeking an EUC Admin in Xico, Veracruz. This role requires 3-7 years of IT support experience, strong customer service skills, and expertise in Intune and Active Directory. Responsibilities include triaging desktop support tickets and training lower-level technicians. The company promotes a customer-centric approach and values diversity and inclusion, offering flexible arrangements and comprehensive support for employees' health and wellbeing.

Servicios

Industry-leading benefits

Flexible arrangements

Support for holistic health and wellbeing

Formación

• 3-7 years of IT-related support experience required.
• Ability to support executive team members.
• Must be customer-focused and exceed expectations.

Responsabilidades

• Triage desktop support tickets and resolve issues.
• Provide PC and Apple hardware support.
• Create and maintain KB articles and desktop instructions.

Conocimientos

Customer service and troubleshooting skills

Effective communication skills

Team collaboration skills

Herramientas

Intune

Active Directory

Microsoft Entra ID

Windows and Mac OS

Azure VDI

Descripción del empleo

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential.

We're people-centric and here to power good.

Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives.

This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next.

We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today.

We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

EUC Admin

• Demonstrated customer service & troubleshooting skill sets.
• Must be customer service focused, desiring to exceed customer expectations at every opportunity.
• Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution.
• Proven ability to take ownership of job responsibilities with mínimal oversight.
• Effective communication and team collaboration skills.

What you'll bring

At least 3-7 years of IT-related support experience.

Comfortable supporting executive team members.

Strong background in :

• Intune administration
• Mobile device Management
• Active Directory User Management and GPO
• Microsoft Entra ID
• Windows and Mac OS
• Azure VDI
• Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions.
• Triage desktop support tickets, and work with the NOC and Desktop Engineering teams to resolve issues.
• Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.
• Provide PC and Apple hardware support for escalations.
• Create and maintain KB (Knowledge Base) articles, runbooks and desktop instructions for all routinely performed tasks.
• Be the escalation point and provide training for lower-level technicians

About us

We're a global, team of innovators.

Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges.

We turn organizations into data-driven leaders that can make a positive impact on their industries and society.

If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Championing diversity, equity, and inclusion

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.

We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

We're always looking for new ways of working that bring out our best, which leads to unexpected ideas.

So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status_ or any other protected characteristic_. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.