Enterprise Customer Success Manager

Canonical; Aguascalientes; Presencial; MXN 1,107,000 - 1,477,000; Jornada completa

Descripción de la vacante

A global open-source software company is hiring an Enterprise Customer Success Manager in Aguascalientes, Mexico. This role involves developing relationships with customers, supporting product adoption, and facilitating account expansion. The ideal candidate should have the ability to align customer objectives with Canonical's offerings, ensuring a positive experience and loyalty. Join a growing team committed to delivering exceptional customer success.

Formación

• Develop trust with assigned customers for a positive experience.
• Understand customer objectives and align expectations.
• Suggest additional services or product capacity.

Responsabilidades

• Reduce risk and churn for customers.
• Facilitate the adoption of new products or services.
• Support expansion within existing accounts.

Descripción del empleo

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical. Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers\' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments: