DT Site Support Specialist (F/MX)

Solvay; Ciudad Juárez; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global chemical company is seeking a DT Site Support Specialist in Ciudad Juárez, Mexico. This role focuses on managing IT support services, troubleshooting technical issues, and ensuring system efficiency. Candidates should possess a degree in Information Technology or a related field, along with relevant experience in IT support. The position offers a hybrid working model and attractive pay ranging from MX $37,945 to $47,430 per month, along with an extensive benefits package.

Servicios

16 weeks parental leave

Employee assistance program

Free language courses

Formación

• Relevant work experience in IT Support or Site IT Operations.
• Expert in maintaining IT infrastructure to minimize downtime.
• Proficient in troubleshooting technical issues.

Responsabilidades

• Ensure robustness and scalability of IT support services.
• Monitor IT systems and troubleshoot to minimize disruptions.
• Document local support requests and solutions.

Conocimientos

Technical support expertise

ITIL knowledge

Problem-solving skills

Collaboration with IT teams

Educación

Degree in Information Technology or Computer Science

Descripción del empleo

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• Our End-User Services team is integrated in the Digital Technology (DT) department.
• As a DT Site Support Specialist, you will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end-users.
• You will be accountable for:
  • Troubleshooting and resolving technical issues to minimize downtime and disruption.
  • Supporting end-users with technical assistance and training on IT tools and systems.
  • Monitoring IT systems to identify and address potential issues proactively.
  • Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives.
  • Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment.
  • Documenting local support requests, solutions, and infrastructure configurations for future reference.
  • Staying updated on emerging IT technologies and recommending improvements for the site.
• We offer a permanent contract based on a hybrid working mode.

About you

• Relevant education degree or equivalent in Information Technology, Computer Science, or a comparable field.
• Relevant work experience in IT Support or Site IT Operations.
• Competencies:
  
  • Expert in providing technical support for IT infrastructure and digital technology services at the site level to ensure seamless operations and minimal downtime.
  • Deep knowledge of ITIL processes, as well as maintaining hardware, software, and networking components to address and resolve user issues efficiently.
  • Extensive expertise in managing site-specific IT systems, including servers, end-user devices, and network equipment, to support local business functions.
  • Experienced in collaborating with global IT teams to implement and support site-level technology solutions aligned with organizational goals.
• Behaviors:
  
  • Proactive in identifying and resolving IT issues to enhance user experience.
  • Adaptability to site-specific IT challenges and evolving technology needs.
  • Collaborative mindset to work effectively with IT teams, vendors, and end-users.
  • Problem-solving approach to address technical challenges with practical solutions.

About the pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is MX $37,945 - $47,430 per month in Mexico.

Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.7 billion in net sales in 2024 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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